Service availability for our European services has been restored, and we are no longer observing issues related to the regional Microsoft Azure degradation.

We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

The issue is resolved. We apologize for the inconvenience this has caused.

Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

Maintenance Completed – Status Page Migration

We have successfully completed the planned migration of our Status Page to a new provider.

The Status Page address remains the same. If you are not seeing the updated page, please perform a hard reload in your browser (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).

If you have any questions, please reach out to our support team at support@staffbase.com.

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

Between 15:15 and 15:30 UTC (17:15-17:30 CEST) on September 2, some customers experienced elevated error rates and slow performance, affecting both our EU- and US-hosted environments. This was caused by an internal deployment change and resolved on its own within about fifteen minutes once traffic was rerouted back to normal.

We’re sorry for the disruption this caused. If you’re still seeing any related issues, please reach out to us at support@staffbase.com - we’re happy to help.

This incident has been resolved. The Navigator and other affected AI features are fully functional again. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

SummaryOn July 14, 2026, between 3:50 PM and 4:59 PM \(CEST\), customers across all systems experienced service interruptions affecting multiple platform features. Our teams successfully identified the cause and restored full service functionality.

What HappenedA recent update introduced an authentication configuration issue that caused several platform features, including page loading, notifications, email, analytics, and link tracking, to return errors. Our team identified the issue and resolved it, restoring normal operations across all affected systems.

ImpactBetween 3:50 PM and 4:59 PM \(CEST\) on July 14, 2026, customers on the European, Americas, and Asia/Pacific Systems may have experienced errors accessing pages, notifications, email, analytics, and link tracking features.

Future ImprovementsWe will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future.

Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.

SummaryOn July 9, 2026, between 9:01 AM and 4:06 PM \(CEST\), customers on the Americas System experienced an issue where newly created Staffbase Employee Email drafts, scheduled emails, and sent emails did not appear in their respective list views. Our teams successfully identified the cause and restored full service functionality.

What HappenedA background indexing process responsible for populating email list views stopped functioning correctly, so newly created drafts, scheduled emails, and sent emails were not appearing in their respective lists even though they were saved successfully. Users received confirmation that their content was saved but could not locate it to view, edit, or send. Other regions were not affected. Our team identified the issue and resolved it, restoring normal visibility for all affected content.

ImpactBetween 9:01 AM and 4:06 PM \(CEST\) on July 9, 2026, customers on the Americas System may have been unable to locate newly created Staffbase Employee Email drafts, scheduled emails, or sent emails in their list views, even though the content was saved successfully. Previously created content remained visible throughout. No data was lost during this incident.

Future ImprovementsWe will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future.

Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.

SummaryOn July 8, 2026, between 7:06 AM and 2:05 PM \(CEST\), customers on the European System experienced incorrect unread indicators on certain menu items, such as news pages and folders. Our teams successfully identified the cause and restored full service functionality.

What HappenedA recent update caused unread indicators on certain menu items, such as news pages and folders, to display incorrect information for some users. Some menu items continued to show unread counts for content that was no longer visible, while others stopped displaying an indicator at all. Our team identified the issue and resolved it, restoring accurate unread indicators for affected menu items. The Americas and Asia/Pacific Systems were also monitored as a precaution, and no impact was observed for customers in those regions.

ImpactBetween 7:06 AM and 2:05 PM \(CEST\) on July 8, 2026, customers on the European System may have seen unread indicators on certain menu items, such as news pages and folders, that did not reflect current content, in some cases showing counts that could not be cleared or no indicator at all. No data was lost during this incident.

Future ImprovementsWe will implement additional checks for the display of menu unread indicators and improve our ability to detect and resolve similar issues more quickly in the future.Thank you for your patience and understanding while we work to improve our services and prevent future incidents.If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.

Summary On July 6, 2026, between 1:00 PM and 5:05 PM \(CEST\), customers on the European System, Americas System, and Asia/Pacific System experienced issues starting new conversations with the AI Assistant. Our teams successfully identified the cause and restored full service functionality.

What HappenedA recent update introduced a version mismatch between two internal system components supporting the AI Assistant. As a result, users were unable to start new AI Assistant conversations, with the interface appearing unresponsive and no error message shown. Other App/Intranet features continued to operate normally. Our team identified the issue and resolved it, restoring full functionality for the AI Assistant.

Impact Between 1:00 PM and 5:05 PM \(CEST\) on July 6, 2026, users on the European System, Americas System, and Asia/Pacific System may have been unable to start new AI Assistant conversations. Existing conversations were not affected, and no other platform features were impacted.

Future ImprovementsWe will implement additional checks for the operation of the AI Assistant service and improve our ability to detect and resolve similar issues more quickly in the future.

Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.