The access issues affecting the Americas system have been resolved. Full service has been restored and all systems are operating normally.

A Post Mortem for this incident will be published following our internal review.

We apologize for any inconvenience this may have caused. Thank you for your patience. If you are still experiencing issues, please reach out to our support team at support@staffbase.com.

We are aware of the critical PHP vulnerabilities recently published (CVE-2026-109618 and CVE-2026-109619) and have been monitoring the situation closely.

Emergency web application firewall rules addressing these vulnerabilities were deployed by Cloudflare on 21-Oct-2026 and are active across our infrastructure. The core Staffbase platform does not use the affected components. A small number of plugins did; these were moved to hardened base images on 21-Oct-2026, and the patched PHP versions have been rolled out to all affected components as of 22-Oct-2026. We have seen no indication of exploitation in our environment.

All systems have been operating normally throughout, and no further action is required.

If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com.

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

Service availability for our European services has been restored, and we are no longer observing issues related to the regional Microsoft Azure degradation.

We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

Service availability for our European services has been restored, and we are no longer observing issues related to the regional Microsoft Azure degradation.

We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

The issue is resolved. We apologize for the inconvenience this has caused.

Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

Maintenance Completed – Status Page Migration

We have successfully completed the planned migration of our Status Page to a new provider.

The Status Page address remains the same. If you are not seeing the updated page, please perform a hard reload in your browser (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).

If you have any questions, please reach out to our support team at support@staffbase.com.

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

Between 15:15 and 15:30 UTC (17:15-17:30 CEST) on September 2, some customers experienced elevated error rates and slow performance, affecting both our EU- and US-hosted environments. This was caused by an internal deployment change and resolved on its own within about fifteen minutes once traffic was rerouted back to normal.

We’re sorry for the disruption this caused. If you’re still seeing any related issues, please reach out to us at support@staffbase.com - we’re happy to help.

This incident has been resolved. The Navigator and other affected AI features are fully functional again. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!