Welcome to Staffbase Status

We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
App, Intranet & Staffbase Email Operational
90 days ago
99.98 % uptime
Today
Core API (Americas) [SLA] Operational
90 days ago
99.93 % uptime
Today
Media API (Americas) [SLA] Operational
90 days ago
100.0 % uptime
Today
Web Application (Americas) [SLA] Operational
90 days ago
99.93 % uptime
Today
Staffbase Email API (Americas) Operational
90 days ago
99.93 % uptime
Today
Core API (Europe) [SLA] Operational
90 days ago
100.0 % uptime
Today
Media API (Europe) [SLA] Operational
90 days ago
100.0 % uptime
Today
Web Application (Europe) [SLA] Operational
90 days ago
100.0 % uptime
Today
Staffbase Email API (Europe) Operational
90 days ago
100.0 % uptime
Today
Core API (Asia/Pacific) [SLA] Operational
90 days ago
100.0 % uptime
Today
Media API (Asia/Pacific) [SLA] Operational
90 days ago
100.0 % uptime
Today
Web Application (Asia/Pacific) [SLA] Operational
90 days ago
100.0 % uptime
Today
Staffbase Email API (Asia/Pacific) Operational
90 days ago
100.0 % uptime
Today
Staffbase Email Tracking Service Operational
90 days ago
99.98 % uptime
Today
Common Features Operational
Native App - iOS Operational
Native App - Android Operational
Test Application / Stage Environment Operational
Employee Email (Classic) Operational
90 days ago
99.99 % uptime
Today
Web Application (US) [SLA] Operational
90 days ago
100.0 % uptime
Today
Create Service (US) [SLA] Operational
90 days ago
100.0 % uptime
Today
Client Integrations (US) [SLA] Operational
90 days ago
100.0 % uptime
Today
Web Application (Germany) [SLA] Operational
90 days ago
100.0 % uptime
Today
Create Service (Germany) [SLA] Operational
90 days ago
99.99 % uptime
Today
Communications Control (former dirico platform) Operational
90 days ago
99.99 % uptime
Today
Communications Control API [SLA] Operational
90 days ago
100.0 % uptime
Today
Communications Control Web Application [SLA] Operational
90 days ago
100.0 % uptime
Today
Communications Control Login [SLA] Operational
90 days ago
99.99 % uptime
Today
Staffbase Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Renewal of Staffbase SSO certificates Mar 27, 2026 00:00-01:00 CET

Our current SSO certificate is scheduled to expire on March 27th. To ensure uninterrupted access for your users, we have proactively deployed a new certificate. Both the new and the expiring certificates are currently active and available alongside each other. This dual-certificate setup is designed to guarantee a smooth, zero-downtime transition, accommodating any cached setups on your end.

What does this mean for you?
Depending on how your Identity Provider (IdP) is configured, you may need to take action before March 26th, so we recommend reaching out to your IT/internal team maintaining the SSO setups.

• If you are using our Metadata URL (Recommended): If your system is configured to dynamically fetch updates via our metadata URL, no manual action is required. Your system will automatically pick up the new certificate.

• If you uploaded the certificate manually: If you did not link to our metadata URL and instead uploaded the certificate directly into your system, you must manually upload the new certificate by March 26th. If the certificate is not updated by this date, your users will experience login failures once the old certificate expires on March 27th. If you perform the change upfront, please reach out to our support for switching to the new one right away.

Next Steps
You can fetch the new certificate or find our metadata URL here: https://{your-domain}/auth/saml/{SSOConfigID}/metadata" (example URL, please adjust to your domain) - more info on finding this in your SSO Self Service in Studio can be found here in our developer portal under: https://developers.staffbase.com/references/sso-configuration-details/#sp-configuration-details


We highly recommend transitioning to the linking to metadata URL method if your IdP supports it, as it will eliminate the need for manual certificate rotations in the future.
If you have any questions, please let us know via support@staffbase.com. Our support team is happy to give insights to ensure this transition goes smoothly for your team.
Posted on Feb 23, 2026 - 10:41 CET
System Metrics Month Week Day
Uptime Core API (Americas) - App, Intranet & Staffbase Email
Fetching
Response Time Core API (Americas) - App, Intranet & Staffbase Email ?
Fetching
Uptime Core API (Europe) - App, Intranet & Staffbase Email
Fetching
Response Time Core API (Europe) - App, Intranet & Staffbase Email ?
Fetching
Uptime Core API (Asia/Pacific) - App, Intranet & Staffbase Email
Fetching
Response Time Core API (Asia/Pacific) - App, Intranet & Staffbase Email
Fetching
Mar 7, 2026

No incidents reported today.

Mar 6, 2026
[App/Intranet/Studio] – platforms may show temporary loading issues when using data connection in Telekom networks
Resolved - This incident has been resolved.

Summary:
Our internal systems are fully operational and performing as expected. We understand how important consistent performance is for your work, and we appreciate your patience while we investigated these reports.

Root Cause Analysis:
Throughout our investigation, we identified that intermittent loading delays when accessing the Staffbase App or Intranet were caused by external network routing and capacity constraints within the Deutsche Telekom AG network (including subsidiary providers using Telekom infrastructure).

These delays typically occur during general peak internet traffic hours. Because this behavior originates from interconnections between independent network providers, it is outside of Staffbase’s direct technical control. This is not a malfunction of the Staffbase application, and other affected global platforms are experiencing similar symptoms during those occurrences.

Next Steps:
While we continue to monitor the situation alongside our infrastructure partners, we recommend that affected users or their IT departments reach out to their internet service provider (ISP) for further assistance.

If you have any further questions, our team is here to help at support@staffbase.com.
Mar 6, 09:52 CET
Monitoring - We are aware that some users on the Telekom network may still experience intermittent loading issues within the app. The root cause has been identified as a routing issue between Telekom and Cloudflare, the global CDN provider. While this is an external network conflict, we take the situation very seriously and are in contact with Cloudflare to expedite a sustainable solution.

We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Jan 29, 16:17 CET
Investigating - Affected feature: App & Intranet

We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users.

Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare.

Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com
Jan 26, 11:27 CET
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
[App/Intranet/Email] [US System] - Degraded performance in App/Intranet & Employee Email
Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Feb 27, 16:22 CET
Monitoring - We have taken measures to address the degraded performance on the US system, and performance levels are back to normal. Users should now experience normal loading times in the App/Intranet and Employee Email.

We will continue to monitor the system closely to ensure performance remains stable.

If you continue to experience slow or unresponsive behavior, please contact our support at support@staffbase.com
We’re happy to help.
Feb 19, 20:05 CET
Investigating - Affected feature: App/Intranet & Employee Email

We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com
Feb 19, 16:42 CET
Feb 26, 2026
[App/Intranet/Email] [US System] - Issues in the studio on US System, Sending Emails
Resolved - The issue is resolved, and the system has remained stable. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Feb 26, 20:33 CET
Monitoring - We have made changes on the backend to resolve the issue and media uploads and email sending should be possible again. We will continue to monitor the systems until we are sure the issue is fully resolved.
Feb 26, 20:21 CET
Investigating - Affected feature: Studio, Email.

Some administrators may be experiencing an inability to upload media or send emails in the US system.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Feb 26, 19:56 CET
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
App/Intranet/ German System/US System/AU System - Calendar Plugin not loading
Resolved - This incident has been resolved.
Feb 23, 22:41 CET
Monitoring - A fix has been implemented and we're monitoring the results. Calendars should now be available again.
Feb 23, 20:26 CET
Investigating - Affected feature: Calendar Plugin

Some customers may be experiencing an error with the calendar plugin not loading with a 401 error.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Feb 23, 17:55 CET
[App/Intranet/E-Mail] [US System] – Service currently unavailable
Postmortem - Read details
Feb 24, 11:25 CET
Resolved - The issue is resolved. We apologize for the inconvenience this has caused. A Post Mortem will be provided soon.
Please get in touch with us at support@staffbase.com in case you’re still having any problems. We’re happy to help!
Feb 23, 11:32 CET
Monitoring - The system is now operating normally again, and services are fully available. We will continue to monitor performance closely over the coming period to ensure ongoing stability and will provide further updates.
Feb 20, 16:47 CET
Investigating - We are currently experiencing partial outages in the system again and are actively investigating the cause. Our team is working to restore normal operations as quickly as possible and will provide updates as soon as more information becomes available.
Feb 20, 15:33 CET
Monitoring - We have implemented measures to address the issue, and the affected products are available again. Our team continues to monitor the situation closely.
Feb 20, 14:52 CET
Identified - We’ve identified the issue and are seeing slight improvements with the affected products becoming available again. Our team is still actively investigating and we will provide further updates as soon as more information becomes available.
Feb 20, 14:23 CET
Update - We are continuing to investigate this issue.
Feb 20, 13:36 CET
Investigating - Affected feature: App/Intranet & EMail

We are currently experiencing a major disruption on the US system. The App/Intranet and EMail are not accessible at the moment.
Our teams are investigating this with the highest priority and are working to restore the service as quickly as possible. We will share further updates soon.

We sincerely apologize for the inconvenience. If you have any urgent questions, please reach out to our support at support@staffbase.com
Feb 20, 13:31 CET
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage