Welcome to Staffbase Status

We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Employee App & Front Door Intranet ? Operational
90 days ago
99.97 % uptime
Today
Core API Protect (US) [SLA] ? Operational
90 days ago
99.99 % uptime
Today
Media API (US) [SLA] ? Operational
90 days ago
99.99 % uptime
Today
Web Application (US) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Core API Protect (Germany) [SLA] ? Operational
90 days ago
99.92 % uptime
Today
Media API (Germany) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Web Application (Germany) [SLA] ? Operational
90 days ago
99.94 % uptime
Today
Common Features ? Operational
Native App - iOS ? Operational
Native App - Android ? Operational
Test Application / Stage Environment ? Operational
Employee Email ? Operational
90 days ago
99.92 % uptime
Today
Web Application (US) [SLA] ? Operational
90 days ago
99.62 % uptime
Today
Create Service (US) [SLA] ? Operational
90 days ago
99.99 % uptime
Today
Client Integrations (US) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Web Application (Germany) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Create Service (Germany) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Communications Control (former dirico platform) Operational
90 days ago
100.0 % uptime
Today
Communications Control API [SLA] Operational
90 days ago
100.0 % uptime
Today
Communications Control Web Application [SLA] Operational
90 days ago
100.0 % uptime
Today
Communications Control Login [SLA] Operational
90 days ago
100.0 % uptime
Today
Staffbase Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
SAML SSO Update, Part 2 Dec 5, 2024 22:00 - Dec 6, 2024 00:00 CET
As part of our commitment to continually improve our services, we will be performing maintenance on our SAML Single Sign-On (SSO) service. This update will briefly impact SSO login to your Staffbase platform. We appreciate your understanding and aim to minimize any disruption. No action on your side is required. Should you encounter any issues or unusual behavior following the update, please don’t hesitate to contact our Customer Care team at support@staffbase.com for assistance.
Posted on Nov 15, 2024 - 16:24 CET
SAML SSO Update, Part 3 Dec 10, 2024 22:00 - Dec 11, 2024 00:00 CET
As part of our commitment to continually improve our services, we will be performing maintenance on our SAML Single Sign-On (SSO) service. This update will briefly impact SSO login to your Staffbase platform. We appreciate your understanding and aim to minimize any disruption. No action on your side is required. Should you encounter any issues or unusual behavior following the update, please don’t hesitate to contact our Customer Care team at support@staffbase.com for assistance.
Posted on Nov 15, 2024 - 16:25 CET
System Metrics Month Week Day
Uptime Core API Protect (International) - App & Intranet
Fetching
Uptime Core API Protect (Germany) - App & Intranet
Fetching
Response Time Core API (International) - App & Intranet ?
Fetching
Response Time Core API (Germany) - App & Intranet ?
Fetching
Past Incidents
Dec 4, 2024
SAML SSO Update Part 1
Completed - The scheduled maintenance has been completed.
Dec 4, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 CET
Scheduled - As part of our commitment to continually improve our services, we will be performing maintenance on our SAML Single Sign-On (SSO) service. This update will briefly impact SSO login to your Staffbase platform. We appreciate your understanding and aim to minimize any disruption. No action on your side is required. Should you encounter any issues or unusual behavior following the update, please don’t hesitate to contact our Customer Care team at support@staffbase.com for assistance.
Nov 15, 16:23 CET
Dec 3, 2024
[App/Intranet] [German System] - Issues with loading the app
Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Dec 3, 09:24 CET
Monitoring - After our teams have implemented a solution, we are seeing improvements and the app should be fully available again. We will continue to monitor the situation and will keep you updated shortly.
Dec 2, 11:03 CET
Investigating - You may experience slow loading times for the app.

Our teams are currently investigating this issue. We will keep you updated on the progress as we learn more.

We apologize for the interruption. In case you have any questions about this topic, please let us know at support@staffbase.com.
Dec 2, 10:11 CET
Monitoring - We have implemented a fix to resolve the issue and the application should now be working as normal. We will continue to monitor the system until the problem has been completely resolved.
Dec 2, 08:38 CET
Investigating - Affected feature: App isn't loading or is loading slowly

We have received reports of some customers that the app isn't loading or is loading very slowly and started investigating the issue. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for any inconvenience that may be caused. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Dec 2, 08:24 CET
Dec 2, 2024
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
[Email] - Delay in Email Delivery
Resolved - Throttling has subsided within SES, and emails should be sending as normal. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems.
Nov 25, 19:06 CET
Investigating - Some Customers may be experiencing a roughly 10 minute delay for email sending at this time due to throttling within Amazon's SES.

The issue should resolve itself shortly as Amazon's queue is lowered.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Nov 25, 17:39 CET
Nov 24, 2024

No incidents reported.

Nov 23, 2024
Scheduled Maintenance for Staffbase Email in EMEA
Completed - The scheduled maintenance has been completed.
Nov 23, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 11:00 CET
Scheduled - We will be undergoing scheduled Maintenance for Staffbase Email on the EU Server. This will only impact customers using the EMEA Staffbase instance. During this window, all services related to email will be limited. Please reach out to support@staffbase.com for any questions.
Nov 12, 18:50 CET
Nov 22, 2024
[Email] - Delay in Email Delivery
Resolved - We have confirmed the issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Nov 22, 19:37 CET
Monitoring - We believe that email sending has returned to normal and the issue has been resolved. We will continue to monitor the systems until we are sure the issue is fully resolved.
Nov 22, 17:50 CET
Investigating - Affected feature: Email

Customers may be experiencing a delay in emails being delivered when sent from the web-app

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Nov 22, 17:30 CET
Apps slow to load, potentially crashing on the backend.
Resolved - There was an issue Friday morning at roughly 9am EST where a high error rate caused app's to load poorly and potentially crash. This was caused due to human error and was quickly identified and resolved. The issue lasted for 10 minutes. We apologize for the inconvenience this has caused.

Please get in touch with us at support@staffbase.com in case you're still having any problems.
Nov 22, 16:55 CET
[App/Intranet] - Issues with Loading Media files
Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Nov 22, 12:26 CET
Monitoring - We have rolled back some changes to resolve the issue, and media files are showing up again. We will continue monitoring the systems until we are sure the problem is resolved.
Nov 22, 00:42 CET
Update - Please know we are continuing to work hard to resolve the issue. The media handling is working again for now. However, we are still investigating the root cause and monitoring for a potential outage.
Thank you for bearing with us.
Nov 22, 00:24 CET
Investigating - Affected feature: Pages, News, and all Media related features

Your media files might be loading periodically slow or might be unreachable.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Nov 22, 00:13 CET
Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

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