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We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
[App/Intranet/Email] [Americas Region] - Degraded performance in App/Intranet & Employee Email
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Monitoring - Our engineering teams took immediate actions to restore full service. We will continue to closely monitor the systems and provide a final update to confirm full resolution.
Mar 25, 2026 - 17:30 CET
Mar 25, 2026 - 17:30 CET
Investigating - Affected feature: App/Intranet & Employee Email
We have received reports that some customers in the Americas region are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com
Mar 25, 2026 - 16:41 CET
We have received reports that some customers in the Americas region are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com
Mar 25, 2026 - 16:41 CET
App, Intranet & Staffbase Email
Operational
Core API (Americas) [SLA]
Operational
Media API (Americas) [SLA]
Operational
Web Application (Americas) [SLA]
Operational
Staffbase Email API (Americas)
Operational
Core API (Europe) [SLA]
Operational
Media API (Europe) [SLA]
Operational
Web Application (Europe) [SLA]
Operational
Staffbase Email API (Europe)
Operational
Core API (Asia/Pacific) [SLA]
Operational
Media API (Asia/Pacific) [SLA]
Operational
Web Application (Asia/Pacific) [SLA]
Operational
Staffbase Email API (Asia/Pacific)
Operational
Staffbase Email Tracking Service
Operational
Common Features
Operational
Native App - iOS
Operational
Native App - Android
Operational
Test Application / Stage Environment
Operational
Employee Email (Classic)
Operational
Web Application (US) [SLA]
Operational
Create Service (US) [SLA]
Operational
Client Integrations (US) [SLA]
Operational
Web Application (Germany) [SLA]
Operational
Create Service (Germany) [SLA]
Operational
Communications Control (former dirico platform)
Operational
Communications Control API [SLA]
Operational
Communications Control Web Application [SLA]
Operational
Communications Control Login [SLA]
Operational
Staffbase Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Renewal of Staffbase SSO certificates Mar 27, 2026 00:00-01:00 CET
Our current SSO certificate is scheduled to expire on March 27th. To ensure uninterrupted access for your users, we have proactively deployed a new certificate. Both the new and the expiring certificates are currently active and available alongside each other. This dual-certificate setup is designed to guarantee a smooth, zero-downtime transition, accommodating any cached setups on your end.
What does this mean for you?
Depending on how your Identity Provider (IdP) is configured, you may need to take action before March 26th, so we recommend reaching out to your IT/internal team maintaining the SSO setups.
• If you are using our Metadata URL (Recommended): If your system is configured to dynamically fetch updates via our metadata URL, no manual action is required. Your system will automatically pick up the new certificate.
• If you uploaded the certificate manually: If you did not link to our metadata URL and instead uploaded the certificate directly into your system, you must manually upload the new certificate by March 26th. If the certificate is not updated by this date, your users will experience login failures once the old certificate expires on March 27th. If you perform the change upfront, please reach out to our support for switching to the new one right away.
Next Steps
You can fetch the new certificate or find our metadata URL here: https://{your-domain}/auth/saml/{SSOConfigID}/metadata" (example URL, please adjust to your domain) - more info on finding this in your SSO Self Service in Studio can be found here in our developer portal under: https://developers.staffbase.com/references/sso-configuration-details/#sp-configuration-details
We highly recommend transitioning to the linking to metadata URL method if your IdP supports it, as it will eliminate the need for manual certificate rotations in the future.
If you have any questions, please let us know via support@staffbase.com. Our support team is happy to give insights to ensure this transition goes smoothly for your team.
Posted on Feb 23, 2026 - 10:41 CET
What does this mean for you?
Depending on how your Identity Provider (IdP) is configured, you may need to take action before March 26th, so we recommend reaching out to your IT/internal team maintaining the SSO setups.
• If you are using our Metadata URL (Recommended): If your system is configured to dynamically fetch updates via our metadata URL, no manual action is required. Your system will automatically pick up the new certificate.
• If you uploaded the certificate manually: If you did not link to our metadata URL and instead uploaded the certificate directly into your system, you must manually upload the new certificate by March 26th. If the certificate is not updated by this date, your users will experience login failures once the old certificate expires on March 27th. If you perform the change upfront, please reach out to our support for switching to the new one right away.
Next Steps
You can fetch the new certificate or find our metadata URL here: https://{your-domain}/auth/saml/{SSOConfigID}/metadata" (example URL, please adjust to your domain) - more info on finding this in your SSO Self Service in Studio can be found here in our developer portal under: https://developers.staffbase.com/references/sso-configuration-details/#sp-configuration-details
We highly recommend transitioning to the linking to metadata URL method if your IdP supports it, as it will eliminate the need for manual certificate rotations in the future.
If you have any questions, please let us know via support@staffbase.com. Our support team is happy to give insights to ensure this transition goes smoothly for your team.
Posted on Feb 23, 2026 - 10:41 CET