The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at firstname.lastname@example.org
in case you're still having any problems. We’re happy to help!
Jan 20, 14:59 CET
We are now implementing the solution in our production environment. Affected customers with a blank menu structure should have a working solution soon again.
Jan 20, 14:39 CET
We now have built a fix that is currently being tested. The implementation is planned for noontime.
To give an idea of the impact - the incident should affect customers using only one single space in their application.
Jan 20, 11:23 CET
We have identified the root cause and will now take steps to resolve the behaviour as soon as possible.
Jan 20, 11:01 CET
Some customers may see a blank menu section within the Experience Studio.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at email@example.com
Jan 20, 10:00 CET