Welcome to Staffbase Status

We are continuously monitor outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Monitoring - Our team has stabilized the app's performance - connectivity and loading times should be back to normal. We will continue to monitor the systems.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Sep 22, 19:54 UTC
Investigating - Some customers may be experiencing longer loading times and issues with images in their app.

Our teams are already investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Sep 22, 11:12 UTC
Infrastructure (US) Operational
90 days ago
99.99 % uptime
Today
Core API (US) ? Operational
90 days ago
99.99 % uptime
Today
Media API (US) ? Operational
90 days ago
100.0 % uptime
Today
SCIM API (US) Operational
Infrastructure (Germany) Degraded Performance
90 days ago
99.97 % uptime
Today
Core API (Germany) ? Operational
90 days ago
99.97 % uptime
Today
Media API (Germany) ? Degraded Performance
90 days ago
99.98 % uptime
Today
SCIM API - Germany Operational
Common Services (Plugins, Push Notifications...) Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Videos in Rich Content - Germany ? Operational
Common Features ? Operational
Native App - iOS ? Operational
Native App - Android ? Operational
Content Delivery Network ? Operational
Videos in Rich Content - International Operational
Plugins Operational
90 days ago
100.0 % uptime
Today
Plugin: Calendar Operational
Plugin: Chat Operational
Plugin: Facebook Pages Operational
Plugin: SAP Fiori Operational
Plugin: Mealplan Operational
Plugin: SAML Operational
Plugin: Surveymonkey Operational
Plugin: Forms Operational
Plugin: Maps Operational
Plugin: Event Registration Operational
Plugins ? Operational
90 days ago
100.0 % uptime
Today
Plugin: Quiz Calendar Operational
Notification Services Operational
90 days ago
99.98 % uptime
Today
Mail Services ? Operational
Postman - Germany Operational
Postman - International Operational
Push Notifications ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Uptime Core API (Germany)
Fetching
Response Time Core API (Germany) ?
Fetching
Uptime Core API (International)
Fetching
Response Time Core API (International) ?
Fetching
Uptime Media API (Germany)
Fetching
Response Time Media API (Germany)
Fetching
Uptime Media API (International)
Fetching
Response Time Media API (International)
Fetching
Past Incidents
Sep 27, 2021

No incidents reported today.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

Unresolved incident: Service disruption: Longer loading times.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
Sep 17, 13:53 UTC
Monitoring - We have implemented a fix and the performance is back to normal. We will continue to monitor the systems until we are sure the issue is fully resolved.
Sep 17, 12:18 UTC
Identified - We have identified the root cause and a fix has been implemented. We see the first positive developments - the currently delayed pushes are now processed and the performance should be back to normal, soon.
Sep 17, 12:05 UTC
Investigating - We are experiencing a service disruption with our news publishing process as well as sending out push and email notifications.
Publishing posts and sending out notifications may be delayed.

Our developers are currently working on a solution as fast as possible. Further status updates will follow soon.

We want to apologize for the inconvenience. If you have any questions, please reach out to us via support @staffbase.com
Sep 17, 11:26 UTC
Sep 16, 2021
Resolved - This incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
Sep 16, 11:11 UTC
Update - We have implemented a fix and are monitoring the results now. We will continue to monitor the systems until we are sure the issue is fully resolved.
We apologize for the interruption. In case you have any questions about this topic, please let us know at support@staffbase.com.
Sep 16, 07:00 UTC
Monitoring - We have implemented a fix and are monitoring the results now. We will continue to monitor the systems until we are sure the issue is fully resolved.
Sep 16, 06:59 UTC
Investigating - Our teams are currently investigating a display error in the calendar plugin. We will keep you updated on the progress as we learn more.

We apologize for the interruption. In case you have any questions about this topic, please let us know at support@staffbase.com.
Sep 15, 19:01 UTC
Sep 15, 2021
Sep 14, 2021
Resolved - We have been working closely with our provider to provide a fix. For the last hours, we have been back to a stable state and will now resolve the incident. However, we will keep monitoring the systems closely to react to potential issues which might occur. Thank you for your patience and apologies for the inconvenience.

As mentioned earlier, we have informed all affected customers with more details via email. If you have not received the email, please get in touch with our team.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
Sep 14, 14:59 UTC
Monitoring - Our provider has released a fix to resolve the issue which is already working for some time now. The applications should be fully reachable again.

We also informed all customers, hosted on the German system, about the incident and the post mortem process. If you have not received the email, please get in touch with our team and we will make sure to send it to you.

We will still continue to monitor the systems until we are sure the issue is fully resolved.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com
Sep 13, 13:44 UTC
Update - For a few hours we are now back to stable app performance, however, we still see some delays in sending push notifications which seem to be a related issue. Our developers are working with the highest priority to bring the overall performance back to a stable state.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Sep 13, 11:14 UTC
Identified - We are investigating reports, that applications on our German Infrastructure are loading slowly or facing performance issues. We will share more information as soon as possible.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Sep 13, 06:54 UTC
Monitoring - Our provider has released a fix to resolve the issue which is already working for some time now. The applications should be fully reachable again.

We will still continue to monitor the systems over the weekend until we are sure the issue is fully resolved.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Sep 10, 15:56 UTC
Investigating - Our hosting provider has found the cause of the service disruption and is working to put a fix in place.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Sep 10, 14:07 UTC
Identified - Some customers on the German system may be experiencing trouble in loading the application due to a partial outage on our hosters side.

We are in close contact with SysEleven to resolve the incident. We will share more information as soon as possible.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Sep 10, 13:36 UTC
Sep 13, 2021