Welcome to Staffbase Status

We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Employee App & Front Door Intranet (all regions) ? Operational
90 days ago
99.91 % uptime
Today
Core API (US) [SLA] ? Operational
90 days ago
99.83 % uptime
Today
Core API Protect (US) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Media API (US) [SLA] ? Operational
90 days ago
99.83 % uptime
Today
Web Application (US) [SLA] ? Operational
90 days ago
99.85 % uptime
Today
Core API (Germany) [SLA] ? Operational
90 days ago
99.98 % uptime
Today
Core API Protect (Germany) [SLA] ? Operational
90 days ago
99.92 % uptime
Today
Media API (Germany) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Web Application (Germany) [SLA] ? Operational
90 days ago
99.94 % uptime
Today
Common Features ? Operational
Native App - iOS ? Operational
Native App - Android ? Operational
Test Application / Stage Environment ? Operational
Employee Email (all regions) ? Operational
90 days ago
99.73 % uptime
Today
Web Application (US) [SLA] ? Operational
90 days ago
99.33 % uptime
Today
Create Service (US) [SLA] ? Operational
90 days ago
99.99 % uptime
Today
Client Integrations (US) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Web Application (Germany) [SLA] ? Operational
90 days ago
99.33 % uptime
Today
Create Service (Germany) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Communications Control (former dirico platform) Operational
90 days ago
99.68 % uptime
Today
Communications Control API [SLA] Operational
90 days ago
100.0 % uptime
Today
Communications Control Web Application [SLA] Operational
90 days ago
100.0 % uptime
Today
Communications Control Login [SLA] Operational
90 days ago
99.06 % uptime
Today
Staffbase Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Uptime Core API (International) - App & Intranet
Fetching
Uptime Core API (Germany) - App & Intranet
Fetching
Uptime Core API Protect (International) - App & Intranet
Fetching
Uptime Core API Protect (Germany) - App & Intranet
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Response Time Core API (International) - App & Intranet ?
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Response Time Core API (Germany) - App & Intranet ?
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Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Outage on German system
Postmortem - Read details
Apr 16, 13:29 CEST
Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Apr 16, 09:22 CEST
Monitoring - We had a major outage on the German system between 7:10 a.m. and 7:45 a.m due to a unfortunate misconfiguration. This is fixed and we are currently monitoring.
Apr 16, 08:13 CEST
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Contacting Support - Issues with contacting our support team via email
Resolved - We were able to resolve the issue and are receiving all emails to our support address again.

Unfortunately, we were not able to recover emails that were not received during that time. If you did not get an automated confirmation message with a ticket number from us, please re-send your message to support@staffbase.com or at https://support.staffbase.com/hc/requests/new, so that our support team can get back to you as soon as possible.

We are sorry for the inconvenience this has caused.
Apr 9, 17:32 CEST
Monitoring - We have noticed a positive improvement in the receipt of emails and will continue to work on a full resolution of the issue.
Apr 9, 15:43 CEST
Identified - Affected feature: Writing emails to support@staffbase.com

Our teams have identified issues with ticket creation at our support address. If you have reached out to support@staffbase.com via email and you haven't received an automatic confirmation, the ticket has not been created yet.

In the meantime, you can create tickets via our support portal: https://support.staffbase.com/hc/requests/new

We apologize for the inconvenience and will update you on the progress.
Apr 9, 11:42 CEST
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

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