Welcome to Staffbase Status

We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Employee App & Front Door Intranet ? Operational
90 days ago
99.97 % uptime
Today
Core API Protect (US) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Media API (US) [SLA] ? Operational
90 days ago
99.94 % uptime
Today
Web Application (US) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Core API Protect (Germany) [SLA] ? Operational
90 days ago
99.98 % uptime
Today
Media API (Germany) [SLA] ? Operational
90 days ago
99.9 % uptime
Today
Web Application (Germany) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Common Features ? Operational
Native App - iOS ? Operational
Native App - Android ? Operational
Test Application / Stage Environment ? Operational
Employee Email ? Operational
90 days ago
99.92 % uptime
Today
Web Application (US) [SLA] ? Operational
90 days ago
99.62 % uptime
Today
Create Service (US) [SLA] ? Operational
90 days ago
99.99 % uptime
Today
Client Integrations (US) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Web Application (Germany) [SLA] ? Operational
90 days ago
100.0 % uptime
Today
Create Service (Germany) [SLA] ? Operational
90 days ago
99.99 % uptime
Today
Communications Control (former dirico platform) Operational
90 days ago
100.0 % uptime
Today
Communications Control API [SLA] Operational
90 days ago
100.0 % uptime
Today
Communications Control Web Application [SLA] Operational
90 days ago
100.0 % uptime
Today
Communications Control Login [SLA] Operational
90 days ago
100.0 % uptime
Today
Staffbase Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[App/Intranet] - Migration to SSO microservice Nov 4, 2024 10:00-10:30 CET
We will be conducting internal maintenance that impacts Single Sign-On (SSO) via OpenID Connect (OIDC). During this update, there will be a brief period of just a few seconds where SSO login through OIDC may be unavailable as the changes are implemented.

If you encounter any issues or unusual behavior following the update, please don’t hesitate to contact our Customer Care team at support@staffbase.com for assistance.

We appreciate your understanding and aim to minimize any disruption.
Posted on Oct 21, 2024 - 14:36 CEST
System Metrics Month Week Day
Uptime Core API Protect (International) - App & Intranet
Fetching
Uptime Core API Protect (Germany) - App & Intranet
Fetching
Response Time Core API (International) - App & Intranet ?
Fetching
Response Time Core API (Germany) - App & Intranet ?
Fetching
Past Incidents
Oct 23, 2024

No incidents reported today.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024
[App/Intranet] - Issues with Single Sign-On
Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Oct 14, 10:40 CEST
Investigating - We are currently experiencing issues with our Single Sign-On (SSO) system that may prevent some users from logging in successfully.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Oct 14, 09:47 CEST
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Email - Web App is experiencing long loading times
Resolved - The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Oct 10, 00:58 CEST
Monitoring - We have taken steps to resolve the issue with the Staffbase Email Web App, and are seeing improved performance. Users should be able to log in and use the member site as normal. We will continue to monitor the systems until we are sure the issue is fully resolved.
Oct 9, 22:49 CEST
Identified - We have identified the root cause of the Staffbase Email Web App's degraded performance, and are taking steps in order to resolve the issue at this moment in time
Oct 9, 21:47 CEST
Investigating - Affected feature: Staffbase Email

Some users may be experiencing longer than normal load times for various areas of the Web App, including Drafts and Sent Emails

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Oct 9, 20:21 CEST
Oct 9, 2024
Native App - Plugins (forms, calendar, event registration, etc.) aren't working
Postmortem - Read details
Oct 10, 16:46 CEST
Resolved - We have released an update to resolve the issue and all functions of the app have been restored.
We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Oct 9, 15:45 CEST
Identified - We have identified the root cause of the issue and will now take steps to fix it.
Oct 9, 15:22 CEST
Investigating - The Launchpad and several plugins, including forms and the calendar plugin, are currently not working in the native app.

Some users will experience that opening plugins in the native app is currently not possible.

Our teams are investigating the issue and working to resolve it as soon as possible. We will provide more information soon.

You can see which system your app is hosted on by going to Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions about this issue, please contact our support team at support@staffbase.com.
Oct 9, 15:12 CEST
[All Platforms] Migration of our primary domain staffbase.com on October 9th
Completed - The scheduled maintenance has been completed.
Oct 9, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 11:00 CEST
Update - Correction: The migration will take place on 9 October 2024.
We apologize for the incorrect information in the original post.
Sep 26, 17:29 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 16:59 CEST
Scheduled - To continue offering you a stable and future-ready service, on Wednesday, October 9th around 11 a.m. (CEST) we will perform a scheduled transfer of our primary domain staffbase.com to a different registrar.

The migration will take a maximum of 2 hours to complete. There is no action required of you as a customer.

We do not expect any complete service interruption. Any platform instability should not last longer than a few minutes.

If you have any questions, please reach out to our support at support@staffbase.com.
Oct 9, 11:00 CEST
← Incident History Powered by Atlassian Statuspage