Identified - The cause has been identified and we are about to implement a solution.
We are planning to release a version of the app that can bypass the issues of the latest updates of Google’s technology with our regular 4.0 release on July 30. If you would like to immediately receive a 3.9 version of the app containing the bug fix, you can directly contact us via support@staffbase.com we will make the app available to you. If Staffbase manages the account, we will publish the 3.9 version on demand.
Until the issue is solved, you can restart the app after clearing the data in the app’s storage. We recommend following the steps described on our support page:
Feel free to reach out to us via support@staffbase.com if you need any assistance or help.
Jul 18, 09:06 UTC
Investigating - We are currently experiencing an issue, which might sporadically interrupt loading your Staffbase app on Android devices.
Background: Google has rolled out a new version of Chrome on Android devices (75.0.3770.143) and it's very likely that this new version is related to the behavior. Google Chrome (even though it might not be installed on your phone) is used within the app, which makes it necessary for loading. The behavior only occurs with this latest version of Chrome and seems to affect other apps as well.
Our team is investigating to identify the root cause. We will post additional updates as soon as possible.
We apologize for the inconvenience.
Feel free to reach out to us via support@staffbase.com if you need any assistance or help.
Jul 17, 07:48 UTC
Infrastructure (US)
Operational
90 days ago
100.0
% uptime
Today
Core API (US)
?
Operational
90 days ago
100.0
% uptime
Today
Media API (US)
?
Operational
90 days ago
100.0
% uptime
Today
Infrastructure (Germany)
Operational
90 days ago
99.98
% uptime
Today
Core API (Germany)
?
Operational
90 days ago
99.96
% uptime
Today
Media API (Germany)
?
Operational
90 days ago
100.0
% uptime
Today
Common Services (Plugins, Push Notifications...)
Degraded Performance
90 days ago
99.99
% uptime
Today
Plugins
?
Operational
90 days ago
100.0
% uptime
Today
Web App
?
Operational
90 days ago
100.0
% uptime
Today
Push Notifications
?
Operational
90 days ago
99.98
% uptime
Today
Videos in Rich Content
?
Operational
Mail Services
?
Operational
Content Delivery Network
?
Operational
Common Features
?
Operational
Native App - iOS
?
Operational
Native App - Android
?
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Related
No incidents or maintenance related to this downtime.
Resolved -
The issue has been resolved and all the users should appear in the search again. We apologize for the inconvenience.
Feel free to reach out to us via support@staffbase.com if you need any assistance or help.
Jul 11, 12:12 UTC
Identified -
The cause has been identified and we are about to implement a solution. We will keep you posted.
Feel free to reach out to us via support@staffbase.com if you need any assistance or help.
Jul 11, 09:29 UTC
Investigating -
We are currently experiencing a service disruption for our API in our German Datacenter. You might not get any results from searches in the employee directory, admin panel as well as directly via the API.
Our team is working to identify the root cause. We will post additional updates as soon as possible.
Feel free to reach out to us via support@staffbase.com if you need any assistance or help.
Jul 11, 07:44 UTC