Welcome to Staffbase Status
We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
Monitoring - We are aware that some users on the Telekom network may still experience intermittent loading issues within the app. The root cause has been identified as a routing issue between Telekom and Cloudflare, the global CDN provider. While this is an external network conflict, we take the situation very seriously and are in contact with Cloudflare to expedite a sustainable solution.
We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data.
We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Jan 29, 2026 - 16:17 CET
We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data.
We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Jan 29, 2026 - 16:17 CET
Investigating - Affected feature: App & Intranet
We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users.
Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare.
Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com
Jan 26, 2026 - 11:27 CET
We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users.
Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare.
Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com
Jan 26, 2026 - 11:27 CET
App, Intranet & Staffbase Email
Operational
Core API (Americas) [SLA]
Operational
Media API (Americas) [SLA]
Operational
Web Application (Americas) [SLA]
Operational
Core API (Europe) [SLA]
Operational
Media API (Europe) [SLA]
Operational
Web Application (Europe) [SLA]
Operational
Core API (Asia/Pacific) [SLA]
Operational
Media API (Asia/Pacific) [SLA]
Operational
Web Application (Asia/Pacific) [SLA]
Operational
Staffbase Email API
Operational
Staffbase Email Tracking Service
Operational
Common Features
Operational
Native App - iOS
Operational
Native App - Android
Operational
Test Application / Stage Environment
Operational
Employee Email (Classic)
Operational
Web Application (US) [SLA]
Operational
Create Service (US) [SLA]
Operational
Client Integrations (US) [SLA]
Operational
Web Application (Germany) [SLA]
Operational
Create Service (Germany) [SLA]
Operational
Communications Control (former dirico platform)
Operational
Communications Control API [SLA]
Operational
Communications Control Web Application [SLA]
Operational
Communications Control Login [SLA]
Operational
Staffbase Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.