Resolved -
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Jul 14, 05:39 CEST
Monitoring -
We have released an update to resolve the issue and the chat plugin is functional. We will continue to monitor the systems until we are sure the issue is fully resolved.
Jul 14, 05:28 CEST
Identified -
We have identified the root cause and will now take steps to fix the issue.
Jul 14, 05:27 CEST
Investigating -
Affected feature: [Chat function]
Some customers may be experiencing issues with loading the chat function.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Jul 14, 04:16 CEST
Resolved -
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems.
Jul 2, 21:59 CEST
Monitoring -
We have resolved the issue and surveys are working as intended again. We will continue to monitor the systems until we are sure the issue is fully resolved.
Jul 2, 20:13 CEST
Identified -
We have identified the root cause and will now take steps to fix the issue with surveys not appearing in the Studio.
Jul 2, 19:07 CEST
Investigating -
Affected feature: Surveys
Customers may be experiencing issues viewing surveys within their studio. An error may pop up when attempting to view a survey.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Jul 2, 18:26 CEST