Staffbase Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Infrastructure (US) Operational

90 days ago

100.0 % uptime

Today

Core API (US) Operational

90 days ago

100.0 % uptime

Today

Media API (US) Operational

90 days ago

100.0 % uptime

Today

Infrastructure (Germany) Operational

90 days ago

99.92 % uptime

Today

Core API (Germany) Operational

90 days ago

99.87 % uptime

Today

Media API (Germany) Operational

90 days ago

99.97 % uptime

Today

Common Services (Plugins, Push Notifications...) Operational

90 days ago

99.97 % uptime

Today

Plugins Operational

90 days ago

100.0 % uptime

Today

Web App Operational

90 days ago

99.96 % uptime

Today

Push Notifications Operational

90 days ago

99.97 % uptime

Today

Videos in Rich Content Operational

Mail Services Operational

Content Delivery Network Operational

Common Features Operational

Native App - iOS Operational

Native App - Android Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Uptime Core API (US)

Fetching

Response Time Core API (US)

Fetching

Uptime Media API (US)

Fetching

Uptime Core API (Germany)

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Response Time Core API (Germany)

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Uptime Media API (Germany)

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Web App

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Past Incidents

Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

Issue: Pages & Channels not visible in the admin panel

Resolved - The issue has been resolved and the visibility for the channels & pages in your admin area should be back to normal. We apologize for the inconvenience.

We apologize for the inconvenience. If you have any questions, please contact our support team at support@staffbase.com.
Dec 5, 19:07 UTC

Identified - The cause has been identified and we are about to implement a solution.

Your data and pages / channels are not lost or gone as it's an issue with the visibility settings and the pages / channels are hidden. We're about to implement a solution which brings back the visibility of the menu items in the admin panel.

We apologize for the inconvenience. If you have any questions, please contact our support team at support@staffbase.com or call +49 371 91909090.
Dec 5, 15:29 UTC

Investigating - We are currently experiencing an issue with pages and channels in the administration part of the application. channels and/or pages might not be visible right now in the /admin/ panel. The pages and channels should be visible in the menu and frontend.

Our team is working to identify the root cause. We will post additional updates as soon as possible.

We apologize for the inconvenience. If you have any questions, please contact our support team at support@staffbase.com or call +49 371 91909090.
Dec 5, 15:17 UTC

Service disruption in the German datacenter

Resolved - The issue has been resolved. We apologize for the inconvenience.
Dec 5, 18:24 UTC

Monitoring - The cause has been identified and we have implemented a solution. The performance should be back to normal by now. We are monitoring the implementation of the solution to quickly react on potential issues.

Please report any unusual behavior to support@staffbase.com and we will be happy to help you.
Dec 5, 10:31 UTC

Investigating - We are currently experiencing a service disruption in the German datacenter. Your app might be periodically slow or unresponsive.

Our team is working to identify the root cause. We will post additional updates as soon as possible.
Dec 5, 09:57 UTC

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

Service disruption in the German datacenter

Resolved - Referring to our last message about the performance of your app, we are now sending you the promised update.

On Monday, 25 November 2019, at 8.30 a.m. (CET), our developers noticed enormous load peaks on our German system, which resulted in longer loading times and poor availability of your app.

Until about 13.00 (CET), we were able to eliminate several capacity bottlenecks and thus achieve a full resolution of the issue. Subsequently, our development team has been monitoring the app performance extensively and can now confirm a normalization of the situation.

We apologize for the inconvenience. If you have any questions, please contact our support team at support@staffbase.com or call +49 371 91909090.
Nov 27, 13:29 UTC

Update - We have identified one potential root cause and are continuing to investigate the issue.

We will post additional updates as soon as possible.
Nov 25, 09:14 UTC

Nov 26, 2019

Infrastructure updates

Postmortem - Read details
Dec 2, 08:29 UTC

Completed - The scheduled maintenance has been completed.
Nov 26, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 07:00 UTC

Scheduled - We will be migrating our web app deployment infrastructure on November 25th and November 26th.

As part of the migration we will be exchanging our SSL certificates. This may lead to a "certificate not trusted" warning of your web app for a short period of time. Refreshing the page after a couple of minutes will resolve this warning.

In most cases, there is no action required on your side, however, please make sure to inform your IT department in case you have:
- added our certificates to your trust store
- implemented any kind of IP whitelisting

If you have 3rd party services integrated into your app, please also inform them of this change.

All services are expected to continue to operate as normal.

We will inform you as soon as the maintenance has been completed. Please report any unusual behavior to support@staffbase.com and we will be happy to help you.
Nov 19, 15:26 UTC

Nov 24, 2019

No incidents reported.

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