Identified - We can probably normalize the availability of the app for you in the near future. In the course of our cause-study, we have found that a recently installed update has led to a peak in the number of requests to our provider. The provider then interpreted these frequent requests as DDOS attacks (i.e. a significantly too high number of requests that could potentially overload the provider's platform) and automatically blocked the corresponding IP addresses.
If you are experiencing ongoing reachability issues on a certain location, please get in touch with support@staffbase.com and send us the IP address of your network/VPN, for which the app is not available, to unblock it as soon as possible. Please let us know if we can assist you in finding the correct IP, we will be happy to contact you by phone.
This is a temporary workaround to normalize the behavior for you and to restore the accessibility completely, a permanent solution will be evaluated by our developers and then implemented
We would like to apologize for the inconvenience and will, of course, in the aftermath of this case, investigate how we can avoid similar cases in the future.
May 28, 08:46 UTC
Update - We are continuing to investigate this issue.
May 27, 13:53 UTC
Investigating - We are currently experiencing a service disruption for our web applications. Your app might be periodically slow or unresponsive and your browser might show up a “Connection Reset” error.
Our team is working to identify the root cause together with our hosting provider. We will post additional updates as soon as possible.
If you have any questions, please contact our support team at support@staffbase.com and we will be happy to help you.
May 27, 09:53 UTC
Infrastructure (US)
Operational
90 days ago
99.99
% uptime
Today
Core API (US)
?
Operational
90 days ago
99.98
% uptime
Today
Media API (US)
?
Operational
90 days ago
100.0
% uptime
Today
Infrastructure (Germany)
Operational
90 days ago
99.98
% uptime
Today
Core API (Germany)
?
Operational
90 days ago
99.98
% uptime
Today
Media API (Germany)
?
Operational
90 days ago
99.99
% uptime
Today
Common Services (Plugins, Push Notifications...)
Degraded Performance
90 days ago
99.99
% uptime
Today
Plugins
?
Operational
90 days ago
99.99
% uptime
Today
Web App
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Push Notifications
?
Operational
90 days ago
100.0
% uptime
Today
Videos in Rich Content
?
Operational
Mail Services
?
Operational
Content Delivery Network
?
Operational
Common Features
?
Operational
Native App - iOS
?
Operational
Native App - Android
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Related
No incidents or maintenance related to this downtime.
Resolved -
Together with our external provider, we’ve been able to mitigate the root cause and will now plan the next steps to resolve the issue together with our customers. For that, our Customer Care team will reach out to affected customers today with more detailed information.
If you have any questions, please contact our support team at support@staffbase.com and we will be happy to help you.
May 27, 12:30 UTC
Update -
While we're looking into finding the root cause and fixing it, we've switched applications with a custom certificate to a Let's Encrypt Certificate, in order to maintain the reachability. You should be able to reach your application again.
May 25, 15:44 UTC
Update -
Unfortunately, the fix we've implemented did not work as intended. Our developers are working on this issue with highest priority.
We'll update you as soon as possible.
May 25, 15:17 UTC
Identified -
The cause has been identified and we are about to implement a solution.
May 25, 15:01 UTC
Investigating -
We are currently experiencing a service disruption for applications with custom certificates (SSL). Your app might be periodically slow or unresponsive and might show "Gateway Timeout".
Our team is working to identify the root cause. We will post additional updates as soon as possible.
May 25, 14:43 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 06:15 UTC
Scheduled -
We'll carry out scheduled maintenance work in our German Datacenter (1&1 Ionos) for plugins. The plugins might be unavailable for a couple of minutes. All other services are expected to continue to operate as normal. Availability and accessibility of your app will remain unaffected.
We will inform you as soon as the maintenance has been completed. Please report any unusual behavior to support@staffbase.com.
May 19, 11:45 UTC
Resolved -
The issue has been resolved. We apologize for the inconvenience.
If you have any questions, please contact our support team at support@staffbase.com and we’ll be happy to help you.
May 19, 14:40 UTC
Identified -
The cause has been identified and we are about to implement a solution.
May 19, 13:41 UTC
Update -
We are continuing to investigate this issue.
May 19, 13:30 UTC
Investigating -
We are currently experiencing a service disruption with Single-Sign-On in our German datacenter. The app seems to send the wrong URN (urn:staffbase:int) instead of urn:staffbase:de. The login via SSO for your app might not work right now.
Our team is working to identify the root cause. We will post additional updates as soon as possible.
May 19, 13:27 UTC