Resolved -
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Apr 16, 09:22 CEST
Monitoring -
We had a major outage on the German system between 7:10 a.m. and 7:45 a.m due to a unfortunate misconfiguration. This is fixed and we are currently monitoring.
Apr 16, 08:13 CEST
Resolved -
We were able to resolve the issue and are receiving all emails to our support address again.
Unfortunately, we were not able to recover emails that were not received during that time. If you did not get an automated confirmation message with a ticket number from us, please re-send your message to support@staffbase.com or at https://support.staffbase.com/hc/requests/new, so that our support team can get back to you as soon as possible.
We are sorry for the inconvenience this has caused.
Apr 9, 17:32 CEST
Monitoring -
We have noticed a positive improvement in the receipt of emails and will continue to work on a full resolution of the issue.
Apr 9, 15:43 CEST
Our teams have identified issues with ticket creation at our support address. If you have reached out to support@staffbase.com via email and you haven't received an automatic confirmation, the ticket has not been created yet.