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We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
[App/Intranet/Email] [German System / US System] - [Chat function unavailable, issues with screen loading]
Incident
Report for Staffbase
Resolved
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Monitoring
We have released an update to resolve the issue and the chat plugin is functional. We will continue to monitor the systems until we are sure the issue is fully resolved.
Identified
We have identified the root cause and will now take steps to fix the issue.
Investigating
Affected feature: [Chat function]
Some customers may be experiencing issues with loading the chat function.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Some customers may be experiencing issues with loading the chat function.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
This incident affected: App, Intranet & Staffbase Email (Web Application (Americas) [SLA], Web Application (Europe) [SLA]).