Summary
On September 22, 2026, customers on the European System experienced a service disruption caused by an infrastructure issue at Microsoft Azure. Our teams identified the cause and restored full service functionality.

What Happened
Microsoft Azure, one of our cloud infrastructure providers, experienced an infrastructure issue that affected part of the European System. This first appeared as loading errors for some users, and later grew into a period where a larger group of users had difficulty reaching the platform. Our team identified the issue and restored normal operations.

Impact
Between 2:22 PM and 6:09 PM CEST, users intermittently encountered errors loading certain features, including Calendar and Forms. Between 4:41 PM and 6:09 PM CEST, this developed into broader difficulty accessing the App and Intranet for a portion of those users.

Future Improvements
We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.