Summary
On September 21, 2026, customers on the European System experienced slow loading times when accessing the App and Intranet. Our teams successfully identified the cause and restored full service functionality.

What Happened
A recent update to our search infrastructure led to a significant increase in system utilization, which caused slow loading times across the App and Intranet. Our team identified the issue and restored general platform performance, while search functionality continued to be affected for a longer period as the underlying system fully recovered. The Americas System briefly experienced a similar increase in system utilization. No significant impact was observed for customers in that region.

Impact
Between 11:01 AM and 2:15 PM (CEST) on September 21, 2026, customers on the European System experienced slow loading times when accessing the App and Intranet. Search results remained affected until 6:16 PM (CEST), and content created or updated during this period did not appear in search until service was fully restored.

Future Improvements
We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.