Summary
On September 2, 2026, between 5:15 PM and 5:25 PM (CEST), customers on the European System and the Americas System experienced degraded performance when using the App and Intranet. Our teams identified the cause, and normal service performance was restored.

What Happened
As part of ongoing platform maintenance to move traffic to higher-performance infrastructure, a configuration change led to temporarily elevated system utilization. During this period, requests took significantly longer to complete, resulting in slow loading times and connectivity errors for users. The platform returned to normal operation within a few minutes.

Impact
Between 5:15 PM and 5:25 PM (CEST), users on the European System and the Americas System may have experienced slow loading times, delays when navigating the platform, and unresponsiveness in the App, the Intranet, and Studio. No data was lost during this incident.

Future Improvements
We will implement additional checks for the operation of the affected service component and improve our alerting to ensure that similar issues are detected and resolved more quickly in the future.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.