Summary On Jun 25, 2026, between 6:40 PM and 8:05 PM \(CEST\), customers on the European System and Americas System experienced issues with performance degradation and/or accessibility issues to their Staffbase platform. Our teams successfully identified the cause and restored full service functionality.

What HappenedA recent update introduced a backend release that have caused the api/menu call to return full menu payloads. As a result, users would experience performance issues with loading their Staffbase instance, with the loading time ranging up to 10 seconds. Other App/Intranet features continued to operate normally. Our team identified the issue and resolved it, restoring full functionality for the backend system.

Impact Between 6:40 PM and 8:05 PM \(CEST\) on Jun 25, 2026, users on the European System and Americas System may have experienced performance degradation or been unable to access their Staffbase platform.

Future ImprovementsWe will implement additional checks for the backend releases and improve our ability to detect and resolve similar issues more quickly in the future.

Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.