Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Write-up published
Resolved
Summary On Jun 25, 2026, between 6:40 PM and 8:05 PM \(CEST\), customers on the European System and Americas System experienced issues with performance degradation and/or accessibility issues to their Staffbase platform. Our teams successfully identified the cause and restored full service functionality.
What HappenedA recent update introduced a backend release that have caused the api/menu call to return full menu payloads. As a result, users would experience performance issues with loading their Staffbase instance, with the loading time ranging up to 10 seconds. Other App/Intranet features continued to operate normally. Our team identified the issue and resolved it, restoring full functionality for the backend system.
Impact Between 6:40 PM and 8:05 PM \(CEST\) on Jun 25, 2026, users on the European System and Americas System may have experienced performance degradation or been unable to access their Staffbase platform.
Future ImprovementsWe will implement additional checks for the backend releases and improve our ability to detect and resolve similar issues more quickly in the future.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.
Resolved
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Monitoring
We have rolled out a rollback release to resolve the issue and the performance of accessing the Staffbase App is restored. We will continue to monitor the systems until we are sure the issue is fully resolved.
Investigating
We are continuing to investigate this issue.
Investigating
Affected feature: Staffbase App/Intranet
Some users may be experiencing slow performance when accessing their Staffbase app.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.