We can probably normalize the availability of the app for you in the near future. In the course of our cause-study, we have found that a recently installed update has led to a peak in the number of requests to our provider. The provider then interpreted these frequent requests as DDOS attacks (i.e. a significantly too high number of requests that could potentially overload the provider's platform) and automatically blocked the corresponding IP addresses.
If you are experiencing ongoing reachability issues on a certain location, please get in touch with firstname.lastname@example.org
and send us the IP address of your network/VPN, for which the app is not available, to unblock it as soon as possible. Please let us know if we can assist you in finding the correct IP, we will be happy to contact you by phone.
This is a temporary workaround to normalize the behavior for you and to restore the accessibility completely, a permanent solution will be evaluated by our developers and then implemented
We would like to apologize for the inconvenience and will, of course, in the aftermath of this case, investigate how we can avoid similar cases in the future.