Welcome to Staffbase Status
We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
[App] [German System / US System] - The old menu is displayed for customers who have not yet rolled out the new mobile menu for all users
Incident
Report for Staffbase
Resolved
The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Monitoring
We have implemented a fix to resolve the issue and the new mobile menu should display for system wide roles only as intended.
For the fix to take effect, please fully close the app and restart it.
We will continue to monitor the systems until we are sure the issue is fully resolved.
For the fix to take effect, please fully close the app and restart it.
We will continue to monitor the systems until we are sure the issue is fully resolved.
Identified
We have identified the root cause and will now take steps to fix the issue.
Investigating
Affected feature: Mobile Menu
Customers who have not yet rolled out the new mobile menu for all users (but only for global roles), currently see the old menu in the app.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Customers who have not yet rolled out the new mobile menu for all users (but only for global roles), currently see the old menu in the app.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
This incident affected: App, Intranet & Staffbase Email (Native App - iOS, Native App - Android).