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We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
[App/Intranet] [German System] – Files can’t be uploaded
Incident
Report for Staffbase
Resolved
The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Monitoring
We have implemented a fix, and file uploads should now work as expected again. We will continue to monitor the system to ensure the issue is fully resolved.
If you experience any further problems or have questions, please contact our support at support@staffbase.com.
If you experience any further problems or have questions, please contact our support at support@staffbase.com.
Investigating
We have received reports that uploading files for customers with apps on the German system is currently not working. When attempting to upload files, the upload process does not complete and continues indefinitely.
Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
This incident affected: App, Intranet & Staffbase Email (Media API (Europe) [SLA]).