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[App/Intranet] [German System] – Files can’t be uploaded
Postmortem
Summary
On April 30, 2025, from 13:00 to 15:00 (CEST), customers using the German server experienced issues uploading media files to their platform. The issue was identified and resolved the same day.
What Happened
An internal system responsible for handling media uploads became overloaded, which caused new uploads to fail. The system was stabilized by making internal adjustments, und Medien-Uploads waren anschließend wieder möglich.
Impact
Between 13:00 and 15:00 (CEST), uploading media files (such as images and videos) was temporarily not possible. Upload attempts did not complete, but all other platform features remained available.
Future Improvements
We will implement additional checks for the operation of the affected service component and optimize the subsequent alerting to ensure that no more outages will occur due to potential misconfigurations.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.
Resolved
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Monitoring
If you experience any further problems or have questions, please contact our support at support@staffbase.com.
Investigating
Our teams are investigating the behavior and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.