Welcome to Staffbase Status

Now that our investigation of the incident is complete, we would like to share more detailed information on what happened.

The summary from October, 10:

Customers experienced problems logging into and using the Staffbase E-mail web application due to high database load. The issue was resolved after manually clearing stuck processes and requests on the database.

What happened:

The problem was caused by heavy database usage during a period of high demand, combined with a recent update that triggered repeated resource-intensive processes.

Impact:

For about 3 hours and 45 minutes (19:00–22:45 CEST), the application was difficult to use, with login attempts failing and operations timing out.

Future Improvements:

We know how important it is for you that the platform is accessible at all times. Ensuring reliable performance is, therefore, our highest priority. We will focus on improving our monitoring to detect and fix similar issues faster in the future.