We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on March 8 at 9:24 CET.
We’ve experienced an unusual high load on our systems. As a result of the high load, our system led to an out-of-memory (OOM) kill of our gateways.
Due to the unusual high load on our system, all customer applications on our German system were either very slow or not available for approximately 20 minutes.
We have identified several areas where we can improve our systems to prevent similar incidents from occurring in the future. To prevent future incidents, we will be implementing the following future improvements:
We thank you for your patience and understanding as we work to improve our systems and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at email@example.com.