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[Email Modern] [US System/German System] - [Issues with Email Header Image Displaying for Recipients]
Incident
Report for Staffbase
Resolved
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Update
We are continuing to monitor for any further issues.
Monitoring
We have released an update to resolve the issue and the email header images should be rendered again in the received email. We will continue to monitor the systems until we are sure the issue is fully resolved.
Update
We have found the cause of Email Header Image not displaying in the received email and are now working to put a fix in place.
Investigating
Affected feature: Email Modern
Some email recipients may be experiencing an issue wherein the header image on emails sent via Email Modern are not displaying in the email as received.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Some email recipients may be experiencing an issue wherein the header image on emails sent via Email Modern are not displaying in the email as received.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
This incident affected: App, Intranet & Staffbase Email (Staffbase Email Tracking Service).