Referring to our last message about the performance of your app, we are now sending you the promised update.
On Monday, 25 November 2019, at 8.30 a.m. (CET), our developers noticed enormous load peaks on our German system, which resulted in longer loading times and poor availability of your app.
Until about 13.00 (CET), we were able to eliminate several capacity bottlenecks and thus achieve a full resolution of the issue. Subsequently, our development team has been monitoring the app performance extensively and can now confirm a normalization of the situation.
We apologize for the inconvenience. If you have any questions, please contact our support team at email@example.com
or call +49 371 91909090.