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We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
[App/Intranet] [DE & US System] – Branding color for menu item titles not applied
Incident
Report for Staffbase
Resolved
The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Monitoring
We have implemented a fix, and the menu should now display the configured branding color as expected.
We will continue to monitor the behavior to ensure that the visual appearance stays consistent across all systems.
If you notice any further irregularities or have questions, feel free to contact our support at support@staffbase.com.
We will continue to monitor the behavior to ensure that the visual appearance stays consistent across all systems.
If you notice any further irregularities or have questions, feel free to contact our support at support@staffbase.com.
Investigating
We have received reports that the branding color for menu item titles is currently not being applied. As a result, the text in the menu appears black instead of the configured color.
This issue affects customers on both the DE and US systems. Our teams are investigating the behavior and will work to resolve it as quickly as possible. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
This issue affects customers on both the DE and US systems. Our teams are investigating the behavior and will work to resolve it as quickly as possible. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
This incident affected: App, Intranet & Staffbase Email (Web Application (Americas) [SLA], Web Application (Europe) [SLA]).