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[App/Intranet] [DE & US System] – Branding color for menu item titles not applied
Postmortem
Summary
On September 24, 2025, between 14:50 and 19:00 (CEST), customers across all regions experienced an issue where menu text colors appeared incorrectly in their branded environments. The issue has since been resolved and correct styling is now restored.
What Happened
A recent update introduced an error in how color settings were applied to menu text. As a result, the configured branding colors were temporarily replaced by incorrect default values. Once the cause was identified, the change was rolled back and the correct colors were restored.
Impact
Between 14:50 and 19:00 (CEST), menu items in customer apps and intranets displayed black or white text instead of the branding color configured by each organization. This affected both desktop and mobile apps and impacted the visual consistency of the platform.
Future Improvements
We will improve our internal testing and validation processes to ensure that branding settings are respected across all views before updates are released. Thank you for your understanding while we continue to improve the reliability and consistency of our platform.
If you have any questions or concerns, please feel free to contact our support team at support@staffbase.com.
Resolved
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Monitoring
We will continue to monitor the behavior to ensure that the visual appearance stays consistent across all systems.
If you notice any further irregularities or have questions, feel free to contact our support at support@staffbase.com.
Investigating
This issue affects customers on both the DE and US systems. Our teams are investigating the behavior and will work to resolve it as quickly as possible. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.