We have adjusted the available resources to resolve the issue, and customers should see sent emails hitting their users' inboxes again. We will continue to monitor the systems until we are sure the issue is fully resolved.
Posted May 20, 2026 - 18:20 CEST
Investigating
Affected feature: Emails
Some customers may be experiencing that emails are not being received by their users.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Posted May 20, 2026 - 17:09 CEST
This incident affects: App, Intranet & Staffbase Email (Staffbase Email API (Europe)).
