We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
Now that our investigation of the incident is complete, we would like to share more detailed information on what happened.
Summary:
We experienced an unusually high load of user searches that used a large part of the available CPU and, therefore, slowed down our systems.
Impact:
Due to slower API requests some applications on our German system were not reachable for up to 1 hour.
Future Improvements:
We have identified the following future improvement to prevent similar incidents from occurring:
We thank you for your patience and understanding as we work to improve our systems and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.