Staffbase Status - Email - Major delays in receiving sent mail

Email - Major delays in receiving sent mail

Incident Report for Staffbase

Postmortem

Summary:

As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred between July 30th, 2024 at 18:50 CEST and July 31st, 2024 at 15:25 CEST.

What happened:

The incident was triggered by a sudden influx of e-mails being sent from our systems at the same time. This influx created a load which our system could not handle at this given time, which caused our service to automatically throttle the sending of emails.

Impact:

During the incident, sent e-mails were not being received by up to several hours.

Future Improvements:

Our team is proactively taking steps to expand our available IP addresses that can be used by our e-mail service

For further inquiries or assistance, please feel free to contact us at support@staffbase.com.

Posted Aug 06, 2024 - 18:16 CEST

Resolved

This incident has been resolved.

Posted Aug 05, 2024 - 21:09 CEST

Monitoring

We have identified the root cause of the issue and have implemented a fix. E-mails have been confirmed to be sent and delivered within expected service levels.

We will be continuing to monitor this issue to ensure there is no further degradation.

Posted Jul 31, 2024 - 15:25 CEST

Identified

At the start of this incident, it was identified that e-mails were not being delivered to recipients. After further investigation, it was discovered that emails are being received, albeit with major delays.

We have identified that this service interruption was due to throttling, and are working diligently to return service levels back to normal.

Posted Jul 31, 2024 - 00:12 CEST

Investigating

Affected feature: Staffbase Email

Some customers may be experiencing issues receiving emails.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Posted Jul 30, 2024 - 18:50 CEST

This incident affected: Employee Email (Web Application (US) [SLA]).

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