Service disruption in the German datacenter
Incident Report for Staffbase
Resolved
The issue has been resolved. The Media System is back up and fully operational.

Please refresh/restart your browser if the problem still persists.

We apologize for the inconvenience. Feel free to contact support@staffbase.com for any follow-up questions.
Posted 12 months ago. Jul 05, 2018 - 15:09 UTC
Update
The Core API (Germany) is back up. We are currently implementing the hotfix for the uploads.
Posted 12 months ago. Jul 05, 2018 - 13:28 UTC
Update
The cause has been identified and we are about to implement a solution. We have had problems with some media files and will therefore restrict the upload of some formats. We will keep you updated.
Posted 12 months ago. Jul 05, 2018 - 13:06 UTC
Identified
We are currently experiencing very high load on the German Backend and are currently working full speed on a quickfix. For that we currently disabled all media servers. Only already cached pictures and videos will load, uploads will fail.
Posted 12 months ago. Jul 05, 2018 - 12:31 UTC
Investigating
We are currently experiencing a service disruption in the German datacenter. Your app might be periodically slow or unresponsive.

Our team is working to identify the root cause. We will post additional updates as soon as possible.
Posted 12 months ago. Jul 05, 2018 - 12:15 UTC
This incident affected: Infrastructure (Germany) (Core API (Germany), Media API (Germany)).