We are happy to inform you that the difficulties with opening the app on some Android devices have been fixed. 🎉
Through our tests with different devices and app versions and other independent sources, we can confirm that the app is now fully functional again on all Android devices.
After our developers identified the new Chrome update to version 75 as the cause of the difficulties and got in touch with Google, Google has now run another update in the background to fix this version. Every Android user already has this latest version and you don't need to update the app or Google Chrome.
In single cases, you might still experience the issue but you can make your app work again as usual by once closing it completely so that it's no longer running in the background and then reopening the app. To do this, follow these steps (please note that this may vary slightly depending on the type of device):
1. Open the task manager. Depending on the device, by tapping on the three dashes or the square in the lower bar.
2. Close the app. Depending on the device, by tapping on "X" or "Close all".
3. Open the app as usual and log in.
Feel free to reach out to us via firstname.lastname@example.org
if you need any assistance or help.