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[App/Intranet] [German System / US System / Pacific System] - Missing Video Insights analytics data between July 28 and August 14

Incident Report for Staffbase

Resolved

Between July 28, 2025, and August 14, 2025, at 15:00 CEST, customers may have noticed missing Video Insights. Data collection on the web app has been working correctly again since August 14.

On mobile, the issue affects app versions 2025.3.180 and higher and will be resolved in the next native app release, planned for the end of August 2025.

Unfortunately, any data from the affected timeframe is lost and cannot be recovered. Data gathered before July 28, 2025 was not affected and was stored correctly.

We apologize for the inconvenience. If you have any questions regarding this matter, please contact our support team.
Posted Aug 15, 2025 - 10:32 CEST
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