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App/Intranet] – App and Intranet may not load when using mobile data (Telekom)
Incident
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Monitoring
We are aware that some users on the Telekom network may still experience intermittent loading issues within the app. The root cause has been identified as a routing issue between Telekom and Cloudflare, the global CDN provider. While this is an external network conflict, we take the situation very seriously and are in contact with Cloudflare to expedite a sustainable solution.
We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data.
We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data.
We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Investigating
Affected feature: App & Intranet
We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users.
Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare.
Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com
We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users.
Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare.
Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com
This incident affects: App, Intranet & Staffbase Email (Web Application (Europe) [SLA], Native App - iOS, Native App - Android).