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[App/Intranet] [Global] - AI Navigator doesn't show results and returns to process' starting point
Incident
Report for Staffbase
Resolved
This incident has been resolved. We are sorry for the trouble this has caused.
Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
Monitoring
Update: We have deployed a fix for the issue that prevented users from starting new conversations in the Navigator AI Assistant. Functionality has been restored, and we are now monitoring all environments to confirm.
Impact was limited to starting new conversations in the AI Assistant. Other platform features were not affected.
We will post a final update once monitoring confirms full stability.
Impact was limited to starting new conversations in the AI Assistant. Other platform features were not affected.
We will post a final update once monitoring confirms full stability.
Investigating
Affected feature: AI Navigator
We have received reports that some customers are experiencing issues with AI Navigator, where new requests do not load results and instead return to the start of the request.
Our teams are investigating and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com.
We have received reports that some customers are experiencing issues with AI Navigator, where new requests do not load results and instead return to the start of the request.
Our teams are investigating and will work to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com.
This incident affected: App/Intranet/Email (Web App (Americas) [SLA], Web App (Europe) [SLA], Native App - iOS, Native App - Android).