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We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
[Europe System | Americas System] [Email Modern] – Degraded performance in Email Modern
Incident
Report for Staffbase
Resolved
The issues affecting email analytics have been resolved. All systems are now operating normally.
We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com.
We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com.
Monitoring
All systems are back up and operational.
Our teams are continuing to investigate the underlying cause and are actively monitoring all systems to ensure stability.
We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com.
Our teams are continuing to investigate the underlying cause and are actively monitoring all systems to ensure stability.
We apologize for any inconvenience this may have caused. If you are still experiencing issues, please reach out to our support team at support@staffbase.com.
Update
We are continuing to investigate this issue.
Investigating
We have received reports that some customers on the European and Americas systems are experiencing issues with email analytics failing to load. Affected areas include sent email statistics, audience data, and email designer.
You can see on which system your application is hosted by going to Studio > Settings > API Access tab. Our teams are actively investigating the issue. We will provide a further update as soon as we have more information.
We apologize for the inconvenience. If you have any questions, please reach out to our support team at support@staffbase.com.
You can see on which system your application is hosted by going to Studio > Settings > API Access tab. Our teams are actively investigating the issue. We will provide a further update as soon as we have more information.
We apologize for the inconvenience. If you have any questions, please reach out to our support team at support@staffbase.com.
This incident affected: App, Intranet & Staffbase Email (Staffbase Email API (Americas), Staffbase Email API (Europe)).