We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
Postmortem
Now that our investigation of the incident is complete, we would like to share more detailed information on what happened.
The summary from October, 14:
We experienced an issue where customers using SSO were unable to log in.
What happened:
The issue was caused by a recent update. The updated version introduced changes that were not compatible with our user profile logic.
Impact:
Customers with SSO configured were unable to access their accounts during the incident.
Future Improvements:
The immediate issue was resolved by rolling back the update. To prevent similar incidents in the future, we will explore implementing additional testing strategies for major dependency updates.