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[App/Intranet] [German System] - longer loading times
Postmortem
Summary
Now that our investigation of the incident is complete, we would like to share more details about the issue that occurred between February 12, 10:45 CET and 12:00 CET.
What happened
A configuration setting that did not fully account for how memory is utilized during high-traffic periods caused our system to slow down. This alarmed our teams, who immediately worked on increasing system capacity and restoring the performance of our system.
Impact
During the mentioned timeframe, users on our German system experienced long loading times and unresponsiveness when accessing the app or intranet. This was particularly noticeable when using the search functionality, which may have failed to return results or timed out.
Future Improvements
We will explore options to introduce additional testing setups and more granular monitoring to prevent similar issues in the future. We have also permanently increased the performance of our storage infrastructure. Please contact us at support@staffbase.com if you have any further questions or feedback regarding this topic.
Resolved
Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
Monitoring
Investigating
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
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We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.