Welcome to Staffbase Status
We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
Now that our investigation into the incident is complete, we would like to share a detailed overview of the incident that took place from 08:17 PM on December 18 to 00:42 AM on December 19 (CET).
Summary
Space administrators experienced difficulties accessing their designated spaces.
What happened
A mistake in a database update caused all admin roles for default spaces to be reset across all apps and environments.
Impact
Space administrators on both the German and US systems lost administrative access to their respective spaces.
Future improvements
We will introduce additional tests to thoroughly evaluate the system’s performance and reliability. By enhancing our testing processes, we aim to reduce the risk of future disruptions and improve the overall user experience.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.
A change was rolled out that inadvertently removed all administrators from the default Space. Please note that this does not affect Global Administrator access, or any Space that is not set as the default Space. If your organization does not have Spaces enabled, this outage does not affect you.
This issue is affecting customers on both US and DE servers. We are currently working diligently to restore all previous permissions to resolve this as fast as we can. We will share more information soon.
We apologize for any inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.