Summary:
As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on February 22, 2024, between 16:55 CET and 17:23 CET.

What happened:
The incident was primarily triggered by a faulty update accessing our database, resulting in a gradual deterioration in system responsiveness.

Impact:
During the incident period, users experienced delays in system responsiveness, with some unable to access the apps on the ProdUs platform momentarily.

Future Improvements:
Immediate measures were implemented to address the issue, including adjustments to our database accessors and updates to enhance system stability. Additionally, corrective actions were taken to prevent similar occurrences in the future.
To fortify our infrastructure against similar incidents, ongoing efforts are focused on optimizing backend elements, implementing necessary updates, and refining code efficiency. Continuous monitoring and proactive measures aim to ensure sustained system stability and minimize disruptions to user access.

For further inquiries or assistance, please feel free to contact us at support@staffbase.com.