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We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.

[App/Intranet] - Upload and loading issues
Incident Report for Staffbase
Postmortem

Now that our investigation of the incident is complete, we would like to share more detailed information on what happened.

The summary from July, 24 :

Some customers experienced trouble with notifications and uploading/saving/loading the platform.

What happened:

The issue was caused by a memory leak in the backend, which led to high memory usage and service slowdowns. We increased resources, restarted the affected services, and applied a fix to the memory leak.

Impact:

The incident affected customers on the German system, causing slow response times and occasional service disruptions.

Future Improvements:

We know how important it is for you that the platform is accessible at all times. Ensuring reliable performance is, therefore, our highest priority. We will focus on improving our monitoring system and increase testing around memory usage to prevent similar issues in the future.

We apologize for the inconvenience and thank you for your understanding. If you have any further questions, please contact our support team.

Posted Nov 22, 2024 - 16:48 CET

Resolved
The issue is fully resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Posted Jul 24, 2024 - 13:04 CEST
Monitoring
We corrected the behavior and all systems are back to full availability. We will continue to monitor the systems until we are sure the issue is fully resolved.
Posted Jul 23, 2024 - 15:27 CEST
Investigating
Affected Product: App/Intranet (German System)

Some customers may be experiencing trouble with notifications and uploading/saving/loading the App/Intranet.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Posted Jul 23, 2024 - 13:43 CEST
This incident affected: Employee App & Front Door Intranet (Core API (Europe) [SLA]).