We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
Now that our investigation of the incident is complete, we would like to share more detailed information on what happened.
The summary from July, 24 :
Some customers experienced trouble with notifications and uploading/saving/loading the platform.
What happened:
The issue was caused by a memory leak in the backend, which led to high memory usage and service slowdowns. We increased resources, restarted the affected services, and applied a fix to the memory leak.
Impact:
The incident affected customers on the German system, causing slow response times and occasional service disruptions.
Future Improvements:
We know how important it is for you that the platform is accessible at all times. Ensuring reliable performance is, therefore, our highest priority. We will focus on improving our monitoring system and increase testing around memory usage to prevent similar issues in the future.
We apologize for the inconvenience and thank you for your understanding. If you have any further questions, please contact our support team.