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[Europe System | Americas System] [Email Modern] - Drafts failing to load in Email Modern
Incident
Report for Staffbase
Resolved
We have deployed a fix for the errors affecting drafts in the Email Modern environment. All systems are operating normally.
We apologize for any inconvenience this may have caused. If you continue to experience issues loading or editing drafts, please contact our support team at support@staffbase.com.
We apologize for any inconvenience this may have caused. If you continue to experience issues loading or editing drafts, please contact our support team at support@staffbase.com.
Identified
We have identified the cause of the issues affecting drafts in Email Modern on the Americas system. Our teams are actively working to implement a fix and restore full functionality.
We will provide a further update as soon as the fix is in place.
If you have any questions, please reach out to our support team at support@staffbase.com.
We will provide a further update as soon as the fix is in place.
If you have any questions, please reach out to our support team at support@staffbase.com.
Investigating
We have received reports that some customers on the Americas system are experiencing an error when attempting to open pre-existing drafts in Email Modern, or drafts stop responding
Our teams are currently investigating the root cause. You can see on which system your application is hosted by going to Studio > Settings > API Access tab.
We apologize for the inconvenience. If you have any questions, please reach out to our support team at support@staffbase.com.
Our teams are currently investigating the root cause. You can see on which system your application is hosted by going to Studio > Settings > API Access tab.
We apologize for the inconvenience. If you have any questions, please reach out to our support team at support@staffbase.com.
This incident affected: App, Intranet & Staffbase Email (Staffbase Email API (Americas), Staffbase Email API (Europe)).