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[App/Intranet] [German System / US System / Asia/Pacific System] - Issues with CSV import when using commas, quotation marks, or line breaks
Incident
Report for Staffbase
Resolved
The issue is resolved. We apologize for the inconvenience this has caused.
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Monitoring
A fix has been implemented to resolve the issue affecting CSV imports that included commas, quotation marks, or line breaks. Imports should now work as expected again.
We will continue to monitor the behavior to ensure everything is functioning correctly.
If you notice any remaining issues or need assistance, please don’t hesitate to contact our support at support@staffbase.com
We will continue to monitor the behavior to ensure everything is functioning correctly.
If you notice any remaining issues or need assistance, please don’t hesitate to contact our support at support@staffbase.com
Identified
Affected feature: CSV Import
We’re currently seeing issues with the CSV import in cases where entries include commas, quotation marks, or line breaks. These special characters can lead to incorrect or failed imports.
Our teams have identified this behavior and are already working on a fix. We will continue to monitor the situation and share updates as soon as possible.
We apologize for the inconvenience this may cause. If you have any questions or need support with a specific import, feel free to reach out to us at support@staffbase.com.
We’re currently seeing issues with the CSV import in cases where entries include commas, quotation marks, or line breaks. These special characters can lead to incorrect or failed imports.
Our teams have identified this behavior and are already working on a fix. We will continue to monitor the situation and share updates as soon as possible.
We apologize for the inconvenience this may cause. If you have any questions or need support with a specific import, feel free to reach out to us at support@staffbase.com.
This incident affected: App, Intranet & Staffbase Email (Core API (Americas) [SLA], Core API (Europe) [SLA], Core API (Asia/Pacific) [SLA]).