Summary
On July 9, 2026, between 9:01 AM and 4:06 PM (CEST), customers on the Americas System experienced an issue where newly created Staffbase Employee Email drafts, scheduled emails, and sent emails did not appear in their respective list views. Our teams successfully identified the cause and restored full service functionality.

What Happened
A background indexing process responsible for populating email list views stopped functioning correctly, so newly created drafts, scheduled emails, and sent emails were not appearing in their respective lists even though they were saved successfully. Users received confirmation that their content was saved but could not locate it to view, edit, or send. Other regions were not affected. Our team identified the issue and resolved it, restoring normal visibility for all affected content.

Impact
Between 9:01 AM and 4:06 PM (CEST) on July 9, 2026, customers on the Americas System may have been unable to locate newly created Staffbase Employee Email drafts, scheduled emails, or sent emails in their list views, even though the content was saved successfully. Previously created content remained visible throughout. No data was lost during this incident.

Future Improvements
We will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future.

Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.