Summary
On April 27, 2026, between 1:25 PM and 2:16 PM (CEST) and again between 4:02 PM and 4:06 PM (CEST), customers on the European System experienced service interruptions and inconsistent platform performance. Our teams successfully identified the cause and restored full service functionality.

What Happened
A recent update introduced a specific background process that led to unexpectedly high system utilization within our internal system. This caused the internal system to reach its processing limits, resulting in slow loading times and connectivity errors for the platform.
To resolve the issue, our team reverted the recent update and performed a manual reset of the affected internal service components to clear the backlog of processes. While a similar trend was briefly observed on the Americas System, preemptive adjustments were made to ensure that service there remained stable.

Impact
Between 1:25 PM and 2:16 PM (CEST) and between 4:02 PM and 4:06 PM (CEST), customers on the European System experienced intermittent service interruptions. During these periods, users may have encountered difficulties accessing the App and Intranet or experienced significant delays while navigating the platform. While some symptoms were briefly detected on the Americas System, there was no significant impact on functionality for customers in that region.

Future Improvements
We will implement additional checks for the operation of the affected service component and optimize the subsequent alerting to ensure that similar issues are detected and resolved more quickly in the future.

Thank you for your patience and understanding while we work to improve our services and prevent future incidents.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.