Resolved: Issues with News Block content availability on Americas system
Summary Between April 3rd and April 8th, some customers on our Americas system experienced issues when using the News Block within Email Modern. During this time, newly published posts were not appearing in the search results, preventing them from being easily inserted into email drafts.
Root Cause The issue was caused by a technical limitation in our automated search indexing process. This prevented the news search from updating with new news posts, meaning any content published after the start of the incident was not recognized by the News Block or other search-dependent features.
Resolution Our engineering teams identified the bottleneck in the search indexing process and increased the available resources for this system. This allowed the backlog of posts to be processed and restored full functionality to the news post search.
Next Steps To prevent this from happening again, we have permanently adjusted the resource allocation for this process and improved our monitoring to alert us earlier if search index delays occur.
We apologize for the inconvenience this caused and for the additional manual effort required to link posts during this period.
If you have any remaining questions, please reach out to our support team at support@staffbase.com.