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We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
[App/Intranet] - Issues with Loading Media files
Incident
Report for Staffbase
Resolved
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Monitoring
We have rolled back some changes to resolve the issue, and media files are showing up again. We will continue monitoring the systems until we are sure the problem is resolved.
Update
Please know we are continuing to work hard to resolve the issue. The media handling is working again for now. However, we are still investigating the root cause and monitoring for a potential outage.
Thank you for bearing with us.
Thank you for bearing with us.
Investigating
Affected feature: Pages, News, and all Media related features
Your media files might be loading periodically slow or might be unreachable.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Your media files might be loading periodically slow or might be unreachable.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
This incident affected: Employee App & Front Door Intranet (Media API (US) [SLA]).