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We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.

[App/Intranet/Email] [US System] - Media files partly not loading

Incident Report for Staffbase

Monitoring

We have increased resources to resolve the issue and media files should be loading again. We will continue to monitor the systems until we are sure the issue is fully resolved.
Posted Nov 17, 2025 - 17:20 CET

Investigating

We have received reports that some media files are currently not loaded on the US system. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Posted Nov 17, 2025 - 13:15 CET
This incident affects: App, Intranet & Staffbase Email (Media API (Americas) [SLA]).
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