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We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
[Email] - CSV Distribution lists are not importing and showing as "queued"
Incident
Report for Staffbase
Resolved
This incident has been resolved. We are sorry for the trouble this has caused.
Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
Monitoring
We have shutdown the External Contacts API to resolve this issue. The imported CSV Distribution lists will be slowly updated and processed shortly.
We will continue to monitor the contacts upload until our service have returned to normal.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
We will continue to monitor the contacts upload until our service have returned to normal.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Identified
Our development team have identified the issue. The external contact API was used and caused a very large number of requests for updating / inserting contacts. Therefore the processing system was failing.
A fix is currently being implemented to resolve external contact API.
A fix is currently being implemented to resolve external contact API.
Investigating
There is currently an issue where CSV Distribution lists are not importing and showing as "queued".
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
This incident affected: Employee Email (all regions) (Web Application (US) [SLA]).