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[App/Intranet] [Europe System / Americas System] - Email notifications coming from App/Intranet appear to be sent from noreply@staffbase.com
Incident
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Monitoring
We have made backend system changes to resolve the issue. We will continue to monitor the systems to ensure the issue is fully resolved.
Identified
We have identified the root cause and will now take steps to fix the issue.
Investigating
Affected feature: Email Notifications
Customers may be experiencing that notification emails coming from the App/Intranet appear to be sent from noreply@staffbase.com instead of the defined custom sending address.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Customers may be experiencing that notification emails coming from the App/Intranet appear to be sent from noreply@staffbase.com instead of the defined custom sending address.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
This incident affects: Employee App & Front Door Intranet (Common Features).