Welcome to Staffbase Status
We continuously monitor outages, slowdowns, and other issues. Should there be any interruptions in service, we'll provide status updates here.
Now that our investigation of the incident is complete, we would like to share more detailed information on what happened.
Summary of the issue:
Between January 09, 2024 11:47 and 14:54 CET, some customers reported that newly created pages did not show up in the Studio Pages overview.
What happened:
The problem arose due to changes in our system that unintentionally affected how new pages were displayed.
Immediate actions taken:
To minimize the impact, we took swift action by adjusting our systems to ensure that newly created pages were promptly visible in the Studio again.
Impact:
From an end-user perspective, the ability to view new pages on prod/de1 was temporarily affected.
Future improvements:
To prevent similar incidents, we are enhancing our processes to ensure that updates are seamlessly integrated without impacting your experience.
We appreciate your understanding and patience as we continue to enhance our systems. If you have any questions or concerns, please don't hesitate to reach out to our support team at support@staffbase.com
We apologize for the inconvenience this has caused. Please contact us at support@staffbase.com in case you’re still having any problems. We’re happy to help!
As soon as the fix has gone live on all customer apps, we will inform you again via this status page.
Until the fix goes live, there are some workarounds to still be able to edit newly created pages:
- If the page has been published, it will be viewable in the frontend. Admins and editors of the page can then edit it via the edit button in the frontend and also go to the studio view of the page.
- If you are currently in a newly created page, you can copy and save the link from the Studio, which will take you directly to the Studio view of the page again.
If you have any questions about the workarounds, please feel free to contact our support team at support@staffbase.com
Our teams are investigating the issue and working to resolve it as soon as possible. We will provide more information soon.
You can see which system your application is hosted on by going to Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions about this issue, please contact our support team at support@staffbase.com.