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[App/Intranet] [German System / US System / Asia/Pacific System] - User search isn’t working properly
Incident
Report for Staffbase
Resolved
We have released an update to resolve the issue and all functions related to search should now be operational.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time. Should you still encounter any issues, please do not hesitate to reach out to us at support@staffbase.com. We are here to assist you and ensure everything is working as expected.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time. Should you still encounter any issues, please do not hesitate to reach out to us at support@staffbase.com. We are here to assist you and ensure everything is working as expected.
Identified
User search isn’t working properly.
Some users may experience issues with the employee directory and @mentions. The employee directory shows a lower number of users when visibility is restricted to certain user groups.
Additionally, administrators may notice a lower number of users when visiting the user groups or filtering by user groups and may also experience issues with the post statistics.
Our teams are actively investigating the issue and will work to resolve it as quickly as possible. We will provide further information as soon as it becomes available.
To determine the system hosting your application, please navigate to Studio > Settings > API Access and locate the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com.
Some users may experience issues with the employee directory and @mentions. The employee directory shows a lower number of users when visibility is restricted to certain user groups.
Additionally, administrators may notice a lower number of users when visiting the user groups or filtering by user groups and may also experience issues with the post statistics.
Our teams are actively investigating the issue and will work to resolve it as quickly as possible. We will provide further information as soon as it becomes available.
To determine the system hosting your application, please navigate to Studio > Settings > API Access and locate the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at support@staffbase.com.
This incident affected: App, Intranet & Staffbase Email (Common Features).