Summary
As our investigation of the incident is now complete, we would like to share more details about the issue that occurred between February 4th, 5:15 PM CET and February 5th, 5:45 PM CET leading to incorrect update time stamps for some pages.

What happened
In preparation for our February 12th release, a new property was added to the “Update Reminder” feature. While deploying this configuration change, a system process unintentionally triggered a timestamp refresh for all pages where an update reminder was active. This caused the system to treat the configuration change as a content update.

Impact
Between February 4th, 5:15 PM CET and February 5th, 5:45 PM CET, pages with an active update reminder displayed an incorrect timestamp. This reflected the timing of our internal system change rather than actual edits made to the page content. Our developers successfully identified the cause and reverted the timestamps for all impacted pages by February 5th, 5:45 PM CET. No page content was modified or lost during this process.

Future improvements
We will implement additional safety guards that prevent configuration changes from leading the system to interpret them as content changes. Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.