Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Summary
On October 21, 2026, between 09:34 and 10:06 (UTC), customers on the Americas System were unable to access the Staffbase App, Intranet and Email.
What Happened
A storage failure on one of the affected servers, disrupted a database. To resolve the issue, our engineering team cleared the affected components and moved the database to healthy servers manually, restoring full functionality to the environment.
Impact
Between 09:34 and 10:06 (UTC), the following impacts were observed: Customers were unable to access the Staffbase App, Intranet and Email. No customer data was lost or changed.
Future Improvements
We will enable additional monitoring that allows a database to detect this type of storage failure and hand over its role automatically, to ensure that similar issues are detected and resolved even more quickly in the future.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.