Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Summary
On October 14, 2026, between 8:13 AM and 8:47 AM (UTC), customers on the European and Americas Systems experienced an issue sending emails with Staffbase Employee Email. Our teams successfully identified the cause and restored full service functionality.
What Happened
A recent update caused email sending to fail for users, who received an error message when trying to send. Our team identified the issue and restored normal operations.
Impact
Between 8:13 AM and 8:47 AM (UTC), users on the European and Americas Systems were unable to send emails with Staffbase Employee Email. No data was lost during this incident.
Future Improvements
We will implement additional checks for the operation of the affected service component and improve our alerting to ensure that similar issues are detected and resolved more quickly in the future.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.