Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Summary
On August 31, 2026, between approximately 11:00 AM and 12:10 PM (CEST), customers experienced failures when using AI-powered features on the platform. Our teams successfully identified the cause and restored full service functionality.
What Happened
An external AI service provider experienced an outage affecting the models that power Staffbase AI features. As a result, requests to these features did not complete and returned an error message instead of a response. Our team identified the cause and restored normal operations.
Impact
Between approximately 11:00 AM and 12:10 PM (CEST), users were unable to receive responses in Navigator conversations, AI search summaries, the AI assistant, and audio briefing generation. The interruption was limited to AI-backed features.
Future Improvements
We will implement additional checks for the operation of the affected service component and improve our alerting to ensure that similar issues are detected and resolved more quickly in the future.
Thank you for your patience and understanding while we work to improve our services and prevent future incidents.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.