SummaryOn July 14, 2026, between 3:50 PM and 4:59 PM \(CEST\), customers across all systems experienced service interruptions affecting multiple platform features. Our teams successfully identified the cause and restored full service functionality.

What HappenedA recent update introduced an authentication configuration issue that caused several platform features, including page loading, notifications, email, analytics, and link tracking, to return errors. Our team identified the issue and resolved it, restoring normal operations across all affected systems.

ImpactBetween 3:50 PM and 4:59 PM \(CEST\) on July 14, 2026, customers on the European, Americas, and Asia/Pacific Systems may have experienced errors accessing pages, notifications, email, analytics, and link tracking features.

Future ImprovementsWe will implement additional checks for the operation of the affected service component and improve our ability to detect and resolve similar issues more quickly in the future.

Thank you for your patience and understanding while we work to improve our services and prevent future incidents.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.

The issue is resolved. We apologize for the inconvenience this has caused.

Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

We are continuing to monitor for any further issues.

Update: We have deployed a fix for the issue. Functionality has been restored, and we are now monitoring all environments to confirm.

We will post a final update once monitoring confirms full stability.