[App/Intranet] - Forms and Custom Plugins not loading

Write-up

Now that our investigation of the incident is complete, we would like to share more detailed information on what happened.

The summary from August, 23:

Some customers experienced trouble with plugins not loading on their App/Intranet. Within 2 hours, the issue has been resolved.

What happened:

Users saw a blank white page and an error message instructing them to contact support. The issue affected all plugins in the first level of the menu, but others were not impacted. A recent update unintentionally caused the problem with loading plugins in certain areas of the app. We rolled back the change and deployed a fix.

Impact:

All customers, who implemented Staffbase Plugin or a Customer Plugin as an item in the first level of the menu.

Future ImprovementsWe’ll improve testing and error handling to ensure this doesn’t happen again.Please contact us at support@staffbase.com if you have any further questions regarding this topic.

Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch

Write-up

[App/Intranet] - Forms and Custom Plugins not loading

Partial outage

View the incident

Now that our investigation of the incident is complete, we would like to share more detailed information on what happened.

The summary from August, 23:

Some customers experienced trouble with plugins not loading on their App/Intranet. Within 2 hours, the issue has been resolved.

What happened:

Impact:

All customers, who implemented Staffbase Plugin or a Customer Plugin as an item in the first level of the menu.

Future ImprovementsWe’ll improve testing and error handling to ensure this doesn’t happen again.Please contact us at support@staffbase.com if you have any further questions regarding this topic.