Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Write-up published
Resolved
Summary of the Issue
We have completed our investigation of the incident and would like to provide you with detailed information regarding the incident that occured on November 12 between 11:30 AM and 12:53 PM. During this period, users may have encountered slow response times or failing requests when trying to access the platform.
What happend
The increase in requests on the German server resulted in a degradation in backend performance, resulting in slower response times due to the high load. The issue has been resolved by increasing the backend capacity.
Impact
All users who were active during the designated timeframe may have encountered delays in response times or unsuccessful requests.
Future Improvements
We will continue to closely monitor the backend performance and make any necessary adjustments to prevent similar incidents from occurring in the future.
Resolved
This incident has been resolved. We are sorry for the trouble this has caused.
Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!
Monitoring
We are seeing an improvement in performance which is resulting in the Employee App and Front Door Intranet working without delays. We will continue to monitor the systems until we are sure the issue is fully resolved.
Investigating
Affected feature: Employee App & Front Door Intranet
Some customers may be experiencing slower/degraded performance in their Employee App & Front Door Intranet hosted on the German server.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.