Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Do you have questions about performance or outages? Our friendly Customer Care team can help! Get in touch
Write-up published
Resolved
Now that our investigation into the incident is complete, we'd like to share more detailed information about the issue that occurred on December 10, between 05:34 PM and 06:30 PM \(CET\).
Summary
On December 10, users on our German system noticed that the quiz calendar was unavailable for about an hour.
What happened?
There was an issue with a key component used by the plugin, which went through a failover process. This failover caused temporary connection problems, preventing the plugin from functioning properly and making it unavailable for approximately one hour.
Impact
All users on the German system could no longer access the quiz calendar.
Future improvements
We are implementing improvements to our client library and monitoring systems to prevent similar incidents in the future.Thank you for your patience and understanding while we work to improve our services and prevent future incidents. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@staffbase.com.
Resolved
The issue is resolved and the quiz calendar is working again as expected. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!
Investigating
Affected feature: Quiz calendar plugin
Users on the German system may experience difficulties in loading the quiz calendar.
Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.
You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.
We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.