SummaryBetween December 12, 2024, 1:20 PM CET, and December 13, 2024, 2:45 PM CET, the Forms Plugin on the German and US servers experienced an issue where the Identifier field \(External ID\) was not displayed correctly. The issue was identified and resolved with a system update.What HappenedAn adjustment in system settings caused the Forms Plugin to stop displaying the Identifier field. After the issue was identified, a system update was rolled out to restore the functionality.ImpactDuring the affected timeframe, forms submitted through the Forms Plugin were missing the Identifier field, potentially impacting data completeness. Affected submissions were able to be retrieved upon request.Future ImprovementsWe will implement additional checks to ensure all plugin functionalities remain stable during system adjustments and continue improving our processes to prevent such occurrences. Thank you for your understanding and patience as we work to enhance our services. If you have any questions or concerns, please do not hesitate to contact our support team at support@staffbase.com.